Resolved after 1 hour 13 minutes, affecting Global Payments (APACS), on October 29, 2024.
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Affected components
Update timeline
- investigating Oct 29, 2024, 09:18 AM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result.
- identified Oct 29, 2024, 09:36 AM UTC
We have identified an issue affecting transactions for some acquirers/processors. The appropriate parties have been informed and are working to resolve. An update will be provided shortly.
- monitoring Oct 29, 2024, 09:52 AM UTC
We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
- resolved Oct 29, 2024, 10:32 AM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
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