Resolved after 5 hours 32 minutes, affecting Global Payments (APACS), on March 9, 2025.
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Affected components
Update timeline
- identified Mar 09, 2025, 09:40 AM UTC
Global Payments have confirmed that they are seeing an increase in latency & decline responses coming back from MasterCard, causing intermittent transaction declines. An update will be provided shortly.
- monitoring Mar 09, 2025, 10:09 AM UTC
We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
- resolved Mar 09, 2025, 03:12 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
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