Resolved after 3 hours 5 minutes, affecting Credorax (ePower), on July 19, 2025.
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Affected components
Update timeline
- investigating Jul 19, 2025, 05:33 PM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers using Credorax/ Shift4 ePower may be experiencing service issues as a result.
- identified Jul 19, 2025, 06:32 PM UTC
We have identified an issue affecting transactions for some Shift4 ePower. The appropriate parties have been informed and are working to resolve. An update will be provided shortly.
- resolved Jul 19, 2025, 08:38 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
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