Creditcall incident

Service Incident

Resolved after 22 hours 42 minutes, affecting AIB Merchant Services (APACS) and American Express (APACS) and 1 more, on September 24, 2025.

resolved Sep 25, 2025, 04:17 PM UTC

Issue now resolved. Impacted transactions have now been processed but will likely be affected by funding delays. If you continue have issues, please contact Support.

Started
Sep 24, 2025, 05:34 PM UTC
Resolved
Sep 25, 2025, 04:17 PM UTC
Duration
22h 42m
Detected by Pingoru
Sep 24, 2025, 05:34 PM UTC

Affected components

AIB Merchant Services (APACS)American Express (APACS)Barclaycard (APACS)Elavon (APACS)First Data Merchant Solutions (APACS)Global Payments (APACS)Lloyds TSB Cardnet (APACS)Worldpay (APACS)

Update timeline

  1. investigating Sep 24, 2025, 05:34 PM UTC

    We have identified a service issue affecting transactions processed between 15:18 UTC and 15:40 UTC on 24/09/2025 for the processors below. Transactions during this period may experience funding delays as a result. A solution to ensure minimal impact is being investigated.

  2. resolved Sep 25, 2025, 04:17 PM UTC

    Issue now resolved. Impacted transactions have now been processed but will likely be affected by funding delays. If you continue have issues, please contact Support.

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