Creditcall incident

Batch Settlement Delays

Resolved after 4 hours 28 minutes, on September 21, 2026.

resolved Sep 21, 2026, 01:35 PM UTC

The settlement delay affecting BarclaycardHiso transactions processed on 19 September has been resolved. The affected settlement file has been successfully resubmitted and accepted. Settlement processing is now proceeding as expected.

Started
Sep 21, 2026, 09:07 AM UTC
Resolved
Sep 21, 2026, 01:35 PM UTC
Duration
4h 28m
Detected by Pingoru
Sep 21, 2026, 09:07 AM UTC

Update timeline

  1. identified Sep 21, 2026, 09:07 AM UTC

    We are currently investigating a delay affecting settlement for BarclaycardHiso transactions processed on 19 September. As a result, affected customers may experience delays in funding. We are working with the relevant parties to investigate the issue and will provide further updates as more information becomes available.

  2. resolved Sep 21, 2026, 01:35 PM UTC

    The settlement delay affecting BarclaycardHiso transactions processed on 19 September has been resolved. The affected settlement file has been successfully resubmitted and accepted. Settlement processing is now proceeding as expected.

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