Cradlepoint incident

NetCloud Manager is currently Experiencing Intermittent Issues

Notice Resolved View vendor source →

Cradlepoint experienced a notice incident on November 18, 2025 affecting Account Login / User Interface / API and Endpoint Management and 1 more component, lasting 5h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:53 AM UTC
Resolved
Nov 18, 2025, 05:30 PM UTC
Duration
5h 37m
Detected by Pingoru
Nov 18, 2025, 11:53 AM UTC

Affected components

Account Login / User Interface / APIEndpoint ManagementVisibility, Analytics, and InsightsSubscription ManagementPolicy ManagementZero Trust Portal and Authentication

Update timeline

  1. investigating Nov 18, 2025, 11:53 AM UTC

    NetCloud Manager is currently unavailable. We’re experiencing an unexpected network outage. Our engineering team is looking into the issue and we expect it to be resolved quickly.

  2. identified Nov 18, 2025, 11:59 AM UTC

    The issue has been identified and appears to be related to an network outage with third party cloud service provider. Our engineering teams continue to triage and monitor the issue.

  3. identified Nov 18, 2025, 12:34 PM UTC

    We are continuing to monitor the status of our third party service provider and hope to have resolution soon.

  4. identified Nov 18, 2025, 01:06 PM UTC

    We are continuing to monitor the status of our third party service provider and hope to have resolution soon.

  5. identified Nov 18, 2025, 01:39 PM UTC

    We are continuing to monitor the status of our third party service provider and hope to have resolution soon.

  6. identified Nov 18, 2025, 02:11 PM UTC

    We are continuing to monitor the status of our third party service provider and hope to have resolution soon.

  7. monitoring Nov 18, 2025, 02:50 PM UTC

    Our third party service provider has started to apply changes that are improving the usability of the NetCloud service, but issues are still intermittent. We continue to monitor and wait for further updates from our third party service provider for full resolution.

  8. monitoring Nov 18, 2025, 04:09 PM UTC

    We are continuing to monitor for further issues. Intermittent issues may still arise until services with our third party service provider are fully restored.

  9. monitoring Nov 18, 2025, 05:12 PM UTC

    The NetCloud service continues to be operational with potential intermittent issues while our third party service provider's services fully restore. Our engineering teams continue to monitor.

  10. resolved Nov 18, 2025, 05:30 PM UTC

    The incident with our third party service provider has been resolved and the NetCloud Manager service is operational. We will continue to monitor in case further issues arise.