Cradlepoint experienced a minor incident on September 22, 2026 affecting Endpoint Management and Visibility, Analytics, and Insights, lasting 9h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2026, 09:46 PM UTC
NetCloud Manager is currently experiencing performance degradation with endpoint management, including online/offline status, configuration management, and metrics visibility and dashboards in NetCloud Manager. Our engineering team is looking into the issue and we expect it to be resolved quickly.
- investigating Sep 22, 2026, 09:56 PM UTC
We are continuing to investigate this issue.
- investigating Sep 22, 2026, 10:46 PM UTC
We are continuing to investigate this issue.
- identified Sep 22, 2026, 11:34 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Sep 23, 2026, 01:02 AM UTC
We are currently investigating this issue.
- investigating Sep 23, 2026, 02:26 AM UTC
We are continuing to investigate this issue.
- identified Sep 23, 2026, 03:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 23, 2026, 04:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2026, 06:58 AM UTC
This incident has been resolved.