Coveo Cloud incident

[US, EU, AU] Document Logs API unavailable

Ongoing since 05:34 PM UTC, affecting Indexing Pipeline - Document Processing and Indexing Pipeline - Document Processing and 1 more.

identified Oct 27, 2026, 05:34 PM UTC

We have identified an issue affecting the Document Logs API in our US, EU and AU regions. Since 17:12 UTC (13:12 EDT), some requests to the Document Logs API may return errors. Customers may be unable to view document logs for their sources through the API or the Log Browser. Indexing and search are not affected. Our team is working on a fix, which we expect within the next 30 minutes. We will post an update once it has been applied.

Started
Oct 27, 2026, 05:34 PM UTC
Resolved
Ongoing
Duration
● 6m
Detected by Pingoru
Oct 27, 2026, 05:34 PM UTC

Affected components

Indexing Pipeline - Document ProcessingIndexing Pipeline - Document ProcessingIndexing Pipeline - Document Processing

Update timeline

  1. identified Oct 27, 2026, 05:34 PM UTC

    We have identified an issue affecting the Document Logs API in our US, EU and AU regions. Since 17:12 UTC (13:12 EDT), some requests to the Document Logs API may return errors. Customers may be unable to view document logs for their sources through the API or the Log Browser. Indexing and search are not affected. Our team is working on a fix, which we expect within the next 30 minutes. We will post an update once it has been applied.

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