Countingup had 8 outages in the last 2 years totaling 225h 23m of downtime — averaging 0.3 incidents per month.
There were 8 Countingup outages since May 28, 2025 totaling 225h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
One of our providers is experiencing technical difficulties which is affecting the processing of card transactions. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
This incident has been resolved.
One of our providers is experiencing technical difficulties, which is affecting: - Card transactions We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Card payments are now operating normally. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
We are continuing to monitor for any further issues.
Services have been restored. Please be aware that some customers may experience occasional interruptions while the systems fully stabilise. We are continuing to monitor the situation closely, and we will share updates if anything changes.
We have been informed by our banking provider that, for a period of time, customers will be unable to make cash deposits at the Post Office. Our provider is working to resolve this as soon as possible. We are continuing to monitor the situation with card payments, but card payment functionality is fully restored.
Cash deposit services at the Post Office have been restored. We are continuing to monitor all of our systems and services closely. We will share further updates if anything changes.
Services are back online, though you may still see some brief interruptions as systems stabilise. Our provider is currently processing the data files that were delayed during the outage. This is primarily affecting balance updates for a small number of customers. If you have any concerns, please reach out to our Support team via the app.
Our provider has resolved the issues affecting card transactions and cash deposits.
One of our providers is experiencing technical difficulties, which is affecting: - Card transactions We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Our provider has resolved the issue affecting card transactions.
One of our providers is experiencing technical difficulties, this is affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will not succeed if they are required to be verified through 3DSecure. In person card payments (contactless, chip & pin) are not affected. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Our provider is also experiencing intermittent issues with outbound account transfers using the Faster Payments scheme. Customers may see errors in the mobile app when trying to make outbound account transfers. We apologise for the continued inconvenience caused.
Our provider has resolved the issue affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will now succeed again. The provider continues to work on resolving the issues impacting outbound account transfers. We apologise for the continued inconvenience caused.
Outbound account transfers are now operating normally. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
This incident has been resolved.
One of our providers is experiencing technical difficulties, this is affecting the authorisation of payments made with your Countingup card. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
We are continuing to investigate this issue.
Our provider is continuing to investigate this issue. Cash withdrawals at ATMs are also being affected. We apologise for any inconvenience caused.
Countingup card payments and cash withdrawals are now being processed correctly again. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
This incident has been resolved.
One of our providers informed us that they experienced technical difficulties. This has affected the processing of both inbound and outbound account transfers through the Faster Payment scheme between 04:41 and 08:21 BST. All payments initiated before or after this timeframe have not been impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Our provider has identified the issue and is currently working on processing the affected Faster Payments.
We are continuing to investigate this issue.
This incident has now been resolved. All affected payments should now have been processed. We apologise for any inconvenience caused.
One of our providers is experiencing technical difficulties, this is intermittently affecting the processing of outbound account transfers through the faster payments scheme. You may see errors when attempting to make an outbound account transfer through the mobile app. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Our provider has implemented a fix for the issue affecting outbound account transfers. We are continuing to monitor the situation and apologise for any inconvenience caused.
Our provider continues to have issues impacting outbound account transfers, despite the previously communicated fix. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Our provider has implemented a fix for the issue affecting outbound account transfers, and we can see these are now succeeding. We are continuing to monitor the situation and apologise for any inconvenience caused.
This incident has been resolved.
One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme. You will still be able to make outbound account transfers from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Unfortunately outbound transfers are also being impacted, and will show as leaving your account but will not be received at their destination. We continue to work with our provider to resolve this as soon as possible, and apologise for any inconvenience caused.
Our provider has now identified the issue, and is working to restore inbound and inbound account transfer functionality. Any transfers made during this incident have been queued, and will be processed once this has been resolved. We apologise again for any inconvenience caused and are working to resolve this as soon as possible.
Our provider has implemented a fix for the issue processing inbound and outbound account transfers through the faster payment scheme. Transfers made during this issue have been queued, and are now being processed. We will continue to monitor the situation until the queue has been fully processed. We apologise again for any inconvenience caused.
The queue of transfers has now been processed, and so this incident is now resolved.