Countingup incident
Provider outage affecting inbound account transfers
Countingup experienced a critical incident on May 28, 2025 affecting 📥 Inbound account transfers and 📤 Outbound account transfers, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2025, 06:40 PM UTC
One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme. You will still be able to make outbound account transfers from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- investigating May 28, 2025, 08:02 PM UTC
Unfortunately outbound transfers are also being impacted, and will show as leaving your account but will not be received at their destination. We continue to work with our provider to resolve this as soon as possible, and apologise for any inconvenience caused.
- identified May 28, 2025, 09:01 PM UTC
Our provider has now identified the issue, and is working to restore inbound and inbound account transfer functionality. Any transfers made during this incident have been queued, and will be processed once this has been resolved. We apologise again for any inconvenience caused and are working to resolve this as soon as possible.
- monitoring May 28, 2025, 09:35 PM UTC
Our provider has implemented a fix for the issue processing inbound and outbound account transfers through the faster payment scheme. Transfers made during this issue have been queued, and are now being processed. We will continue to monitor the situation until the queue has been fully processed. We apologise again for any inconvenience caused.
- resolved May 28, 2025, 09:52 PM UTC
The queue of transfers has now been processed, and so this incident is now resolved.