ControlUp experienced a major incident on May 27, 2025, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 27, 2025, 02:25 PM UTC
We are currently investigating performance issues causing logins to fail on the DEX platform. Another update will be provide when we learn more.
- monitoring May 27, 2025, 02:46 PM UTC
The issue has been identified, and we are monitoring the results as the service stabilizes. Logins are returning to normal.
- resolved May 27, 2025, 04:15 PM UTC
This incident has been resolved, and operations are back to normal. Thank you for your patience.