Connex Ecommerce incident

QuickBooks Online users cannot sync

Major Resolved View vendor source →

Connex Ecommerce experienced a major incident on May 3, 2025 affecting Connex for QuickBooks - QuickBooks Online Users, lasting 5h 52m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2025, 05:26 PM UTC
Resolved
May 03, 2025, 11:19 PM UTC
Duration
5h 52m
Detected by Pingoru
May 03, 2025, 05:26 PM UTC

Affected components

Connex for QuickBooks - QuickBooks Online Users

Update timeline

  1. identified May 03, 2025, 05:26 PM UTC

    Some QuickBooks Online users cannot sync and they get this error: Error message for support: System.NullReferenceException: Object reference not set to an instance of an object. at ConnexForQuickBooks.SellingChannels.Provider.Helpers.ConnexSellingChannel..ctor(IConnectionSettingRepository connectionSettingRepository, ConnectionSettings settings) in E:\GIT_Code\CFQB_Prod\cfqb-backend\SellingChannels We are aware of the problem and we are working on a resolution.

  2. resolved May 03, 2025, 11:19 PM UTC

    This incident has been resolved.