Connex Ecommerce experienced a major incident on June 10, 2025 affecting Connex for QuickBooks - Desktop Users, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Connex for QuickBooks - Desktop Users
Update timeline
- identified Jun 10, 2025, 11:39 AM UTC
We updated our inventory sync to improve reliability and speed. Changes will sync to our database, then to your site. This will cause a short delay of 5 - 10 minutes, after the web connector runs. You should have a task under settings > scheduled tasks called inventory. Items will appear under pending order > pending inventory under settings. Please let us know if your inventory fails to sync by end of day.
- resolved Jun 11, 2025, 04:31 PM UTC
This incident has been resolved.