Connex Ecommerce incident

Authenticate Failed Amazon

Resolved after 6 days 2 hours, affecting Connex for QuickBooks - Desktop Users, on April 10, 2025.

identified Apr 10, 2025, 03:20 PM UTC

If you use Amazon and QuickBooks Enterprise, you receive authentication failed. The error says the operation has timed out. Please use our database sync: https://help.connexecommerce.com/hc/sync-a-large-number-of-orders-using-the-connex-database

Started: Apr 10, 2025, 03:20 PM UTC
Resolved: Apr 16, 2025, 06:09 PM UTC
Duration: 6d 2h
Detected by Pingoru: Apr 10, 2025, 03:20 PM UTC

Affected components

Connex for QuickBooks - Desktop Users

Update timeline

identified Apr 10, 2025, 03:20 PM UTC

If you use Amazon and QuickBooks Enterprise, you receive authentication failed. The error says the operation has timed out. Please use our database sync: https://help.connexecommerce.com/hc/sync-a-large-number-of-orders-using-the-connex-database
resolved Apr 16, 2025, 06:09 PM UTC

This incident has been resolved.

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