Commusoft Outage History

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Commusoft had 9 outages in the last 2 years totaling 17h 45m of downtime — averaging 0.4 incidents per month.

There were 9 Commusoft outages since September 22, 2025 totaling 17h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.commusoft.com

Minor September 7, 2026

Commusoft Status Page Update - Support Lines

Detected by Pingoru
Sep 07, 2026, 10:45 AM UTC
Resolved
Sep 07, 2026, 11:06 AM UTC
Duration
20m
Affected: UK Datacenters (Support)
Timeline · 2 updates
  1. investigating Sep 07, 2026, 10:45 AM UTC

    As of right now, we are aware of a problem preventing users from being able to call our Support line. Our team is investigating this matter urgently. If you cannot reach us by phone, please send us an email or start a chat and we will pick it up there. We apologise for the inconvenience, and we will keep you posted.

  2. resolved Sep 07, 2026, 11:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2026

Partial outage: phone system

Detected by Pingoru
Aug 12, 2026, 08:00 AM UTC
Resolved
Aug 12, 2026, 03:48 PM UTC
Duration
7h 47m
Affected: UK Datacenters (Web Application)UK Datacenters (Integrations)UK Datacenters (Support)UK Datacenters (Mobile Application)
Timeline · 2 updates
  1. identified Aug 12, 2026, 08:00 AM UTC

    We are currently experiencing a partial outage on our phone system. The issue is intermittent and affects both inbound and outbound calls, so you may have trouble getting through to us and we may be unable to call you back. If you cannot reach us by phone, please send us an email or start a chat and we will pick it up there. All other support channels are working as normal. We are investigating and will post updates as soon as we know more.

  2. resolved Aug 12, 2026, 03:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 3, 2026

Delay in Job Views and Reporting

Detected by Pingoru
Jul 03, 2026, 09:15 AM UTC
Resolved
Jul 03, 2026, 12:39 PM UTC
Duration
3h 24m
Affected: UK Datacenters (Web Application)
Timeline · 3 updates
  1. investigating Jul 03, 2026, 09:15 AM UTC

    We are investigating an issue where there is a delay in data coming into the Job view and the new reporting system.

  2. monitoring Jul 03, 2026, 09:44 AM UTC

    We implemented a fix and are currently monitoring the result. Records should be available in the next 20 minutes.

  3. resolved Jul 03, 2026, 12:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 31, 2026

Commusoft Status Page Update - Web Application

Detected by Pingoru
May 31, 2026, 10:30 AM UTC
Resolved
May 31, 2026, 11:46 AM UTC
Duration
1h 15m
Affected: US Datacenters (Web Application)UK Datacenters (Web Application)UK Datacenters (Mobile Application)US Datacenters (Mobile Application)
Timeline · 3 updates
  1. investigating May 31, 2026, 10:30 AM UTC

    As of right now, we are aware of a problem preventing some users from being able to access Commusoft, this is not affecting all users. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted.

  2. monitoring May 31, 2026, 11:36 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 31, 2026, 11:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 22, 2026

Issue with showing "undefined" in currency

Detected by Pingoru
May 22, 2026, 08:07 AM UTC
Resolved
May 22, 2026, 12:15 PM UTC
Duration
4h 7m
Affected: UK Datacenters (Web Application)
Timeline · 3 updates
  1. investigating May 22, 2026, 08:07 AM UTC

    We are aware of an issue where it shows "undefined" in currency fields. We are investigating the cause of this issue.

  2. monitoring May 22, 2026, 09:11 AM UTC

    There was a fix implemented for this problem and it should work going forward. Please refresh your browser if you are still getting "undefined" where currency symbol is expected. We will monitor changes for the next few hours before resolving this .

  3. resolved May 22, 2026, 12:15 PM UTC

    No further issues have been reported. Thanks for your patience while we were working on this issue

Read the full incident report →

Minor May 7, 2026

Delay in records showing on Job dashboard

Detected by Pingoru
May 07, 2026, 08:25 AM UTC
Resolved
May 07, 2026, 09:14 AM UTC
Duration
49m
Affected: UK Datacenters (Web Application)
Timeline · 2 updates
  1. identified May 07, 2026, 08:25 AM UTC

    We are aware of a delay in records getting updated on the "Jobs" page of the application. We are working to resolve this as soon as possible.

  2. monitoring May 07, 2026, 09:14 AM UTC

    We implemented a fix and are currently monitoring the result. Records created after 9.30am should appear properly and the ones before that might take few hours to come through to Jobs.

Read the full incident report →