Commusoft incident

Issue with showing "undefined" in currency

Notice Resolved

Commusoft experienced a notice incident on May 22, 2026 affecting UK Datacenters (Web Application), lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 08:07 AM UTC
Resolved
May 22, 2026, 12:15 PM UTC
Duration
4h 7m
Detected by Pingoru
May 22, 2026, 08:07 AM UTC

Affected components

UK Datacenters (Web Application)

Update timeline

  1. investigating May 22, 2026, 08:07 AM UTC

    We are aware of an issue where it shows "undefined" in currency fields. We are investigating the cause of this issue.

  2. monitoring May 22, 2026, 09:11 AM UTC

    There was a fix implemented for this problem and it should work going forward. Please refresh your browser if you are still getting "undefined" where currency symbol is expected. We will monitor changes for the next few hours before resolving this .

  3. resolved May 22, 2026, 12:15 PM UTC

    No further issues have been reported. Thanks for your patience while we were working on this issue