Commusoft experienced a minor incident on September 24, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 24, 2025, 08:39 AM UTC
Type: Incident Duration: 1 hour and 9 minutes Affected Components: Mobile Application, Support, , Integrations, Web Application, UK Datacenters → Sep 24, 08:39:05 GMT+0 - Investigating - As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted. Sep 24, 09:00:48 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 24, 09:47:35 GMT+0 - Resolved - This incident has been resolved. Earlier today, one of our servers encountered an unexpected error which caused a temporary disruption. Resolving this required a short review process, and services were fully back online within about 20 minutes. We’ll continue to monitor the system and are reviewing options to help prevent this from happening again. Sep 24, 09:47:59 GMT+0 - Postmortem - Earlier today, one of our servers encountered an unexpected error which caused a temporary disruption. Resolving this required a short review process, and services were fully back online within about 20 minutes. We’ll continue to monitor the system and are reviewing options to help prevent this from happening again.