Commusoft Status Page Update - Google Calendar Integration UK and US

Update timeline

1. resolved Oct 08, 2025, 08:37 AM UTC

   Type: Incident Duration: 1 day, 2 hours and 34 minutes Affected Components: Integrations, Integrations Oct 9, 09:36:10 GMT+0 - Monitoring - The Google Calendar integration temporarily lost Google Store authentication and must be reauthorized. * **US Clients:** Service restored. Users must disconnect and reconnect the integration for it to resume normal operation. * **UK Clients:** Awaiting Google approval. * Workspace accounts: Can disconnect and reconnect now to restore functionality. * Personal Gmail accounts: Will see an authorization warning. They can wait for approval or manually trust the connection. Oct 9, 11:11:56 GMT+0 - Resolved - The authentication issue has been fully resolved. To restore full functionality, please disconnect and reconnect your Google Calendar integration. The steps are outlined in the in-app notification. Once reconnected, any new records created after the setup will include full edit and delete sync capabilities. Oct 8, 08:37:51 GMT+0 - Investigating - As of right now, we are aware of a problem preventing users from being able to access our Google calendar integration. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted. Oct 8, 09:53:14 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 8, 12:52:09 GMT+0 - Identified - Our team is still working on this, and we'll update you as soon as we have more information.