Commure incident

Delays in Ambient Note Processing

Resolved after 16 minutes, affecting Ambient (Note Generation) and Commure Pro (Ambient AI), on November 6, 2026.

resolved Nov 06, 2026, 03:21 PM UTC

All pipelines have fully recovered, and scribe processing is operating normally.

Started
Nov 06, 2026, 03:04 PM UTC
Resolved
Nov 06, 2026, 03:21 PM UTC
Duration
16m
Detected by Pingoru
Nov 06, 2026, 03:04 PM UTC

Affected components

Ambient (Note Generation)Commure Pro (Ambient AI)

Update timeline

  1. investigating Nov 06, 2026, 02:50 PM UTC

    We are investigating delays in scribe note generatation. No scribes will be lost. Our teams are working to diagnose the root cause as quickly as possible.

  2. monitoring Nov 06, 2026, 03:05 PM UTC

    We have implemented a fix and are observing scribes recovering as backlog clears.

  3. resolved Nov 06, 2026, 03:21 PM UTC

    All pipelines have fully recovered, and scribe processing is operating normally.

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