Commure experienced a minor incident on September 1, 2026 affecting Note Generation and iOS and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 04:14 PM UTC
Status: Investigating We are currently investigating an issue with a third-party service that is affecting some functionality within our platform. Affected components Web App (Degraded performance) Chrome Extension (Degraded performance) Note Generation (Degraded performance) iOS (Degraded performance) Android (Degraded performance)
- identified Sep 01, 2026, 05:31 PM UTC
Status: Identified We have confirmed one of our third-party service providers is experiencing an outage, causing disruptions to our platform. Notes may take longer to generate. Affected components Ambient AI (Degraded performance) iOS (Degraded performance) Android (Degraded performance) Web App (Degraded performance) Chrome Extension (Degraded performance) Note Generation (Degraded performance)
- monitoring Sep 01, 2026, 06:48 PM UTC
Status: Monitoring We have implemented as a workaround for the third party issue. We are monitoring the changes. Affected components Ambient AI (Degraded performance) iOS (Degraded performance) Android (Degraded performance) Web App (Degraded performance) Chrome Extension (Degraded performance) Note Generation (Degraded performance)
- resolved Sep 01, 2026, 07:25 PM UTC
Status: Resolved The third-party provider has resolved the issue and all services are operating normally. Affected components Android (Operational) Web App (Operational) Chrome Extension (Operational) Note Generation (Operational) Ambient AI (Operational) iOS (Operational)