pingoru pingoru Commure had 8 outages in the last 2 years totaling 212h 9m of downtime, averaging 0.3 incidents per month.
There were 8 Commure outages since July 30, 2026 totaling 212h 9m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Status: Resolved Between 17:10 ET and 17:24 ET, we experienced a temporary service disruption affecting core functionality due to upstream ISP outage. The issue has naturally recovered, and all systems are now fully operational. We have contacted the ISP for incident confirmation.
Status: Investigating We are currently investigating an issue with a third-party service that is affecting some functionality within our platform. Affected components Web App (Degraded performance) Chrome Extension (Degraded performance) Note Generation (Degraded performance) iOS (Degraded performance) Android (Degraded performance)
Status: Identified We have confirmed one of our third-party service providers is experiencing an outage, causing disruptions to our platform. Notes may take longer to generate. Affected components Ambient AI (Degraded performance) iOS (Degraded performance) Android (Degraded performance) Web App (Degraded performance) Chrome Extension (Degraded performance) Note Generation (Degraded performance)
Status: Monitoring We have implemented as a workaround for the third party issue. We are monitoring the changes. Affected components Ambient AI (Degraded performance) iOS (Degraded performance) Android (Degraded performance) Web App (Degraded performance) Chrome Extension (Degraded performance) Note Generation (Degraded performance)
Status: Resolved The third-party provider has resolved the issue and all services are operating normally. Affected components Android (Operational) Web App (Operational) Chrome Extension (Operational) Note Generation (Operational) Ambient AI (Operational) iOS (Operational)
Status: Monitoring Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery. Affected components Chrome Extension (Degraded performance) Note Generation (Degraded performance) iOS (Degraded performance) Android (Degraded performance) Web App (Degraded performance)
Status: Resolved The performance issue has been resolved, and all services are operating normally. Affected components iOS (Operational) Android (Operational) Web App (Operational) Chrome Extension (Operational) Note Generation (Operational)
Status: Identified We have identified the cause of the authentication failures and are implementing a fix. Impacted users may continue experiencing issues during this time. Affected components MDS (Partial outage) Athena (Full outage) eCW (Full outage) AdvancedMD (Full outage) Memora (Full outage) IMO (Partial outage) Autonomous Coding (Partial outage) eRX (Partial outage) Epic (Full outage) WebPT (Full outage) Call Center Agents (Full outage) Azure US (Partial outage) Hosting Center (Partial outage) Ambient AI (Partial outage) HCHB (Full outage) Practice Fusion (Full outage) Engage (Full outage) AI Referrals (Full outage)
Status: Identified Updated to match the correct products impacted. Affected components Athena (Full outage) Practice Fusion (Full outage) WebPT (Full outage) AI Referrals (Full outage) IMO (Operational) Autonomous Coding (Operational) eCW (Full outage) HCHB (Full outage) Engage (Full outage) Hosting Center (Operational) eRX (Operational) AdvancedMD (Full outage) Call Center Agents (Full outage) MDS (Operational) Epic (Full outage) Memora (Full outage) Azure US (Operational) Ambient AI (Operational)
Status: Resolved Identified the cause and fixed Affected components Practice Fusion (Operational) AI Referrals (Operational) Azure US (Operational) Autonomous Coding (Operational) eCW (Operational) AdvancedMD (Operational) Epic (Operational) IMO (Operational) eRX (Operational) Engage (Operational) Call Center Agents (Operational) Ambient AI (Operational) Athena (Operational) HCHB (Operational) WebPT (Operational) Memora (Operational) Hosting Center (Operational) MDS (Operational)
Status: Identified We have identified the cause of the authentication failures and are implementing a fix. Impacted users may continue experiencing issues during this time. Affected components AI Referrals (Full outage)
Status: Resolved The issue has been resolved, and all authentication services are operating normally. Affected components AI Referrals (Operational)
Status: Investigating We are investigating a service disruption affecting a portion of the platform. Our teams are working to determine the root cause and restore functionality as quickly as possible. Affected components AI Referrals (Degraded performance)
Status: Resolved The service disruption issue has been fully resolved, and all impacted services are functioning normally. Affected components AI Referrals (Operational)
Status: Identified We have identified the issue and implemented a fix. We are monitoring the increased latency and expect to see it return to normal soon. Affected components Chrome Extension (Degraded performance) Note Generation (Degraded performance) iOS (Degraded performance) Android (Degraded performance) Web App (Degraded performance)
Status: Monitoring Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery. Affected components Web App (Degraded performance) Chrome Extension (Degraded performance) Note Generation (Degraded performance) iOS (Degraded performance) Android (Degraded performance)
Status: Resolved Services are operating normally and notes in progress were backfilled. Affected components Android (Operational) Web App (Operational) Chrome Extension (Operational) Note Generation (Operational) iOS (Operational)
Status: Investigating We are investigating a potential issue which is caused due to changes on Forcura's side which is causing our failure in renewal of our bot's session cookie. Rest of the service should be working as expected!! Affected components AI Referrals (Degraded performance)
Status: Resolved The performance issue has been resolved, and all services are operating normally. Affected components AI Referrals (Operational)