Commio Outage History
Commio major outage · 1 active incident View live status →Pingoru has recorded 51 incidents for Commio: 8 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 6 of 720 (1%) |
| May 2026 | 2 | 7 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 8 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 34 of 527 (6%) |
Incidents, newest first
Minor October 7, 2026 Voice Calling Disruption 2h 24m Outbound Voice
Started Oct 07, 2026, 02:28 PM UTC· resolved Oct 07, 2026, 04:52 PM UTC
- investigating Oct 07, 2026, 02:28 PM UTC
We are investigating an issue causing some inbound and outbound voice calls to fail. Our engineering team is actively working on it. Messaging services are not affected. We will post an update within 30 minutes.
- monitoring Oct 07, 2026, 03:14 PM UTC
Our team has found the issue causing calls to be incorrectly rejected with a 503 funds required, and implemented a fix. At this time we are seeing calls processing normally, we are continuing to monitor for stability.
- resolved Oct 07, 2026, 04:52 PM UTC
Our team has continued to observe normal outbound call completion. At this time outbound calling functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].
Minor August 4, 2026 Freshbooks Billing Services Down 8h 11m Billing
Started Aug 04, 2026, 06:48 PM UTC· resolved Aug 05, 2026, 03:00 AM UTC
- investigating Aug 04, 2026, 06:48 PM UTC
Commio is currently experiencing an issue with submitting payments to Freshbooks Billing Service. We are waiting to get a resolution timeline from Freshbooks. Until this issue is resolved you may receive an error when attempting to make a payment or update any billing information. We will update the status as more information is received or the issue is resolved. If you need further assistance please send a ticket to [email protected] and you can monitor the service status via: http://status.thinq.com
- identified Aug 04, 2026, 07:15 PM UTC
Freshbooks has advised that the issue has been identified, and they are working quickly to resolve. We will post an update as soon as everything is resolved.
- monitoring Aug 04, 2026, 09:50 PM UTC
Freshbooks has implemented a fix to resolve the issue effecting the ability to make payments. At this time we are seeing payments process normally, and we are continuing to monitor for stability.
- resolved Aug 05, 2026, 03:00 AM UTC
Our team has been monitoring and observed payments processing normally. At this time the issue has been resolved, if you experience any further issues please email [email protected] for assistance.
Minor May 7, 2026 Outbound Calling Failures 2h 29m Outbound Voice
Started May 07, 2026, 02:06 PM UTC· resolved May 07, 2026, 04:36 PM UTC
- investigating May 07, 2026, 02:06 PM UTC
We are currently experiencing a service issue that is affecting outbound voice. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.commio.com
- monitoring May 07, 2026, 02:21 PM UTC
We have identified the issue causing outbound calls to fail, and a fix has been implemented. At this time we are monitoring for stability.
- resolved May 07, 2026, 04:36 PM UTC
Our team has continued to observe normal outbound call completion. At this time outbound calling functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].
Major May 1, 2026 Inbound Call Failures 4h 29m Inbound Voice
Started May 01, 2026, 12:58 AM UTC· resolved May 01, 2026, 05:27 AM UTC
- investigating May 01, 2026, 12:58 AM UTC
We are currently experiencing a service issue that is affecting inbound calls. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.commio.com
- monitoring May 01, 2026, 03:48 AM UTC
We have identified the issue causing some inbound calls to fail, and a fix has been implemented. At this time we are monitoring for stability.
- resolved May 01, 2026, 05:27 AM UTC
Our team has continued to observe normal inbound call completion. At this time inbound calling functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].
Minor April 1, 2026 10DLC Outbound/Inbound SMS and MMS Messaging Failures 6h 9m Text Messaging (SMS/MMS)
Started Apr 01, 2026, 02:08 PM UTC· resolved Apr 01, 2026, 08:18 PM UTC
- investigating Apr 01, 2026, 02:08 PM UTC
We are currently experiencing issues with sending and receiving 10DLC SMS/MMS messages. The issue is being investigated.
- investigating Apr 01, 2026, 04:12 PM UTC
Our team continues to investigate the issue causing SMS/MMS failures, we will continue to provide updates as they are available.
- monitoring Apr 01, 2026, 05:20 PM UTC
We have identified and corrected the issue causing messages to not be sent. During this time messages were queued and are now being sent. We are continuing to monitor for stability.
- resolved Apr 01, 2026, 08:18 PM UTC
Our team has continued to observe normal messaging send/receive times. At this time messing functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].
Minor December 11, 2025 Brands and Campaigns Not Displaying - Commio.io 2h 55m Commio Portal
Started Dec 11, 2025, 02:52 PM UTC· resolved Dec 11, 2025, 05:47 PM UTC
- identified Dec 11, 2025, 02:52 PM UTC
The Campaign Registry APIs are down. We have notified their support team of the issue and are awaiting resolution. 10DLC Brands and Campaigns in Commio will not be accessible until TCR resolves the issue.
- monitoring Dec 11, 2025, 03:33 PM UTC
The Campaign Registry has corrected the issue impacting their APIs. Our team has observed functionality has been restored and users can again see their brands and campaigns in commio.io. We are continuing to monitor for for stability.
- resolved Dec 11, 2025, 05:47 PM UTC
We have observed continued stability with the Campaign Registry APIs. At this time the issue has been resolved, if any further issues are experienced please open a ticket by emailing [email protected].
Minor November 12, 2025 Outbound Messaging Delays 3h 15m Text Messaging (SMS/MMS)
Started Nov 12, 2025, 03:21 PM UTC· resolved Nov 12, 2025, 06:36 PM UTC
- investigating Nov 12, 2025, 03:21 PM UTC
We are currently experiencing delays with sending 10DLC SMS messages. The issue is being investigated.
- monitoring Nov 12, 2025, 04:13 PM UTC
At this time we are observing the message queues have cleared out and messages are being delivered as expected. We will continue to monitor for stability, if you see any further issues please send examples to [email protected].
- monitoring Nov 12, 2025, 04:13 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 12, 2025, 06:36 PM UTC
We have observed continued stability with outbound 10DLC SMS being delivered as expected. At this time the issue has been resolved, if any further issues are experienced please open a ticket by emailing [email protected].
Minor July 29, 2025 10DLC Inbound/Outbound SMS/MMS Delays 2h 3m Text Messaging (SMS/MMS)
Started Jul 29, 2025, 08:11 PM UTC· resolved Jul 29, 2025, 10:15 PM UTC
- investigating Jul 29, 2025, 08:11 PM UTC
We are currently experiencing delays with sending and receiving 10DLC SMS messages. The issue is being investigated.
- monitoring Jul 29, 2025, 08:33 PM UTC
We are observing send/receive times are returning to normal for 10 DLC SMS messages. Our team continues to monitor for stability. Further updates will follow.
- resolved Jul 29, 2025, 10:15 PM UTC
Our team has continued to observe normal messaging send/receive times. At this time messing functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].
Notice July 18, 2025 CDR/MDR Download Failure 4h 2m Commio Portal
Started Jul 18, 2025, 04:59 PM UTC· resolved Jul 18, 2025, 09:01 PM UTC
- identified Jul 18, 2025, 04:59 PM UTC
Due to an ongoing issue with our cloud provider, we are currently experiencing an issue with CDR/MDR downloads. We are monitoring the issue closely and will update as soon services are fully restored.
- monitoring Jul 18, 2025, 07:46 PM UTC
Our cloud provider has advised that the issue has been resolved. CDR/MDR download has been restored and we are continuing to monitor for stability.
- resolved Jul 18, 2025, 09:01 PM UTC
The cloud provider issue has been resolved, and CDR/MDR services have been tested and are operational. Please send an email to [email protected] if you encounter any issues.
Minor April 30, 2025 Outbound Voice/Origination Backup 3h 1m Inbound Voice, Outbound Voice
Started Apr 30, 2025, 03:33 PM UTC· resolved Apr 30, 2025, 06:34 PM UTC
- investigating Apr 30, 2025, 03:33 PM UTC
We are currently experiencing a service issue that is affecting outbound voice as well as our back up origination endpoint. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.commio.com
- monitoring Apr 30, 2025, 04:44 PM UTC
Our engineers have resolved the service issue that was affecting outbound voice and our back up origination endpoint. We are currently monitoring our network in order to verified stability. If you encounter any other issues, please reach out to our support team via [email protected].
- resolved Apr 30, 2025, 06:34 PM UTC
Our engineers have resolved the service issue that was affecting outbound voice and our back up origination endpoint. We have been monitoring our network and have verified stability. We’re truly sorry for the impact this has had on your business. We hope that our transparency shows our commitment to you and all of our partners. If you encounter any other issues, reach out to our support team via [email protected].
Minor February 5, 2025 Outbound Voice 17m Outbound Voice
Started Feb 05, 2025, 06:55 PM UTC· resolved Feb 05, 2025, 07:13 PM UTC
- identified Feb 05, 2025, 06:55 PM UTC
We are currently experiencing a service issue that is affecting outbound voice. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.commio.com
- resolved Feb 05, 2025, 07:13 PM UTC
Our engineers have resolved the service issue that was affecting outbound voice. We have been monitoring our network and have verified stability. If you encounter any other issues, please reach out to our support team via [email protected].
Minor January 30, 2025 Portal Connectivity Issues 55m Commio Portal
Started Jan 30, 2025, 06:41 PM UTC· resolved Jan 30, 2025, 07:36 PM UTC
- identified Jan 30, 2025, 06:41 PM UTC
We're experiencing an issue causing intermittent connectivity on the portal. Our team is actively addressing the issue and will post again once resolved.
- resolved Jan 30, 2025, 07:36 PM UTC
Our engineers have resolved the issue that was impacting the commio.io portal and all functionality has been restored. If you encounter any other issues, please reach out to our support team via [email protected].