Commio experienced a minor incident on November 12, 2025 affecting Text Messaging (SMS/MMS), lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 12, 2025, 03:21 PM UTC
We are currently experiencing delays with sending 10DLC SMS messages. The issue is being investigated.
- monitoring Nov 12, 2025, 04:13 PM UTC
At this time we are observing the message queues have cleared out and messages are being delivered as expected. We will continue to monitor for stability, if you see any further issues please send examples to [email protected].
- monitoring Nov 12, 2025, 04:13 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 12, 2025, 06:36 PM UTC
We have observed continued stability with outbound 10DLC SMS being delivered as expected. At this time the issue has been resolved, if any further issues are experienced please open a ticket by emailing [email protected].