Commio incident

10DLC Outbound/Inbound SMS and MMS Messaging Failures

Minor Resolved View vendor source →

Commio experienced a minor incident on April 1, 2026 affecting Text Messaging (SMS/MMS), lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 02:08 PM UTC
Resolved
Apr 01, 2026, 08:18 PM UTC
Duration
6h 9m
Detected by Pingoru
Apr 01, 2026, 02:08 PM UTC

Affected components

Text Messaging (SMS/MMS)

Update timeline

  1. investigating Apr 01, 2026, 02:08 PM UTC

    We are currently experiencing issues with sending and receiving 10DLC SMS/MMS messages. The issue is being investigated.

  2. investigating Apr 01, 2026, 04:12 PM UTC

    Our team continues to investigate the issue causing SMS/MMS failures, we will continue to provide updates as they are available.

  3. monitoring Apr 01, 2026, 05:20 PM UTC

    We have identified and corrected the issue causing messages to not be sent. During this time messages were queued and are now being sent. We are continuing to monitor for stability.

  4. resolved Apr 01, 2026, 08:18 PM UTC

    Our team has continued to observe normal messaging send/receive times. At this time messing functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].