Commio experienced a minor incident on October 7, 2026 affecting Outbound Voice, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 02:28 PM UTC
We are investigating an issue causing some inbound and outbound voice calls to fail. Our engineering team is actively working on it. Messaging services are not affected. We will post an update within 30 minutes.
- monitoring Oct 07, 2026, 03:14 PM UTC
Our team has found the issue causing calls to be incorrectly rejected with a 503 funds required, and implemented a fix. At this time we are seeing calls processing normally, we are continuing to monitor for stability.
- resolved Oct 07, 2026, 04:52 PM UTC
Our team has continued to observe normal outbound call completion. At this time outbound calling functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].