Commio experienced a minor incident on August 4, 2026 affecting Billing, lasting 8h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 06:48 PM UTC
Commio is currently experiencing an issue with submitting payments to Freshbooks Billing Service. We are waiting to get a resolution timeline from Freshbooks. Until this issue is resolved you may receive an error when attempting to make a payment or update any billing information. We will update the status as more information is received or the issue is resolved. If you need further assistance please send a ticket to [email protected] and you can monitor the service status via: http://status.thinq.com
- identified Aug 04, 2026, 07:15 PM UTC
Freshbooks has advised that the issue has been identified, and they are working quickly to resolve. We will post an update as soon as everything is resolved.
- monitoring Aug 04, 2026, 09:50 PM UTC
Freshbooks has implemented a fix to resolve the issue effecting the ability to make payments. At this time we are seeing payments process normally, and we are continuing to monitor for stability.
- resolved Aug 05, 2026, 03:00 AM UTC
Our team has been monitoring and observed payments processing normally. At this time the issue has been resolved, if you experience any further issues please email [email protected] for assistance.