Commio Outage History

Commio had 7 outages in the last 2 years totaling 29h 56m of downtime — averaging 0.3 incidents per month.

There were 7 Commio outages since November 12, 2025 totaling 29h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.thinq.com

Minor October 7, 2026

Voice Calling Disruption

Detected by Pingoru: Oct 07, 2026, 02:28 PM UTC
Resolved: Oct 07, 2026, 04:52 PM UTC
Duration: 2h 24m

Affected: Outbound Voice

Timeline · 3 updates

investigating Oct 07, 2026, 02:28 PM UTC

We are investigating an issue causing some inbound and outbound voice calls to fail. Our engineering team is actively working on it. Messaging services are not affected. We will post an update within 30 minutes.
monitoring Oct 07, 2026, 03:14 PM UTC

Our team has found the issue causing calls to be incorrectly rejected with a 503 funds required, and implemented a fix. At this time we are seeing calls processing normally, we are continuing to monitor for stability.
resolved Oct 07, 2026, 04:52 PM UTC

Our team has continued to observe normal outbound call completion. At this time outbound calling functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].

Read the full incident report →

Minor August 4, 2026

Freshbooks Billing Services Down

Detected by Pingoru: Aug 04, 2026, 06:48 PM UTC
Resolved: Aug 05, 2026, 03:00 AM UTC
Duration: 8h 11m

Affected: Billing

Timeline · 4 updates

investigating Aug 04, 2026, 06:48 PM UTC

Commio is currently experiencing an issue with submitting payments to Freshbooks Billing Service. We are waiting to get a resolution timeline from Freshbooks. Until this issue is resolved you may receive an error when attempting to make a payment or update any billing information. We will update the status as more information is received or the issue is resolved. If you need further assistance please send a ticket to [email protected] and you can monitor the service status via: http://status.thinq.com
identified Aug 04, 2026, 07:15 PM UTC

Freshbooks has advised that the issue has been identified, and they are working quickly to resolve. We will post an update as soon as everything is resolved.
monitoring Aug 04, 2026, 09:50 PM UTC

Freshbooks has implemented a fix to resolve the issue effecting the ability to make payments. At this time we are seeing payments process normally, and we are continuing to monitor for stability.
resolved Aug 05, 2026, 03:00 AM UTC

Our team has been monitoring and observed payments processing normally. At this time the issue has been resolved, if you experience any further issues please email [email protected] for assistance.

Read the full incident report →

Minor May 7, 2026

Outbound Calling Failures

Detected by Pingoru: May 07, 2026, 02:06 PM UTC
Resolved: May 07, 2026, 04:36 PM UTC
Duration: 2h 29m

Affected: Outbound Voice

Timeline · 3 updates

investigating May 07, 2026, 02:06 PM UTC

We are currently experiencing a service issue that is affecting outbound voice. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.commio.com
monitoring May 07, 2026, 02:21 PM UTC

We have identified the issue causing outbound calls to fail, and a fix has been implemented. At this time we are monitoring for stability.
resolved May 07, 2026, 04:36 PM UTC

Our team has continued to observe normal outbound call completion. At this time outbound calling functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].

Read the full incident report →

Major May 1, 2026

Inbound Call Failures

Detected by Pingoru: May 01, 2026, 12:58 AM UTC
Resolved: May 01, 2026, 05:27 AM UTC
Duration: 4h 29m

Affected: Inbound Voice

Timeline · 3 updates

investigating May 01, 2026, 12:58 AM UTC

We are currently experiencing a service issue that is affecting inbound calls. We're hard at work on the issue. More details will be provided as we research the issue and understand a resolution timeline. Stay tuned. Send a ticket to [email protected] and monitor service status via: http://status.commio.com
monitoring May 01, 2026, 03:48 AM UTC

We have identified the issue causing some inbound calls to fail, and a fix has been implemented. At this time we are monitoring for stability.
resolved May 01, 2026, 05:27 AM UTC

Our team has continued to observe normal inbound call completion. At this time inbound calling functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].

Read the full incident report →

Minor April 1, 2026

10DLC Outbound/Inbound SMS and MMS Messaging Failures

Detected by Pingoru: Apr 01, 2026, 02:08 PM UTC
Resolved: Apr 01, 2026, 08:18 PM UTC
Duration: 6h 9m

Affected: Text Messaging (SMS/MMS)

Timeline · 4 updates

investigating Apr 01, 2026, 02:08 PM UTC

We are currently experiencing issues with sending and receiving 10DLC SMS/MMS messages. The issue is being investigated.
investigating Apr 01, 2026, 04:12 PM UTC

Our team continues to investigate the issue causing SMS/MMS failures, we will continue to provide updates as they are available.
monitoring Apr 01, 2026, 05:20 PM UTC

We have identified and corrected the issue causing messages to not be sent. During this time messages were queued and are now being sent. We are continuing to monitor for stability.
resolved Apr 01, 2026, 08:18 PM UTC

Our team has continued to observe normal messaging send/receive times. At this time messing functionality has been fully restored. If you experience any issues please open a ticket by emailing [email protected].

Read the full incident report →

Minor December 11, 2025

Brands and Campaigns Not Displaying - Commio.io

Detected by Pingoru: Dec 11, 2025, 02:52 PM UTC
Resolved: Dec 11, 2025, 05:47 PM UTC
Duration: 2h 55m

Affected: Commio Portal

Timeline · 3 updates

identified Dec 11, 2025, 02:52 PM UTC

The Campaign Registry APIs are down. We have notified their support team of the issue and are awaiting resolution. 10DLC Brands and Campaigns in Commio will not be accessible until TCR resolves the issue.
monitoring Dec 11, 2025, 03:33 PM UTC

The Campaign Registry has corrected the issue impacting their APIs. Our team has observed functionality has been restored and users can again see their brands and campaigns in commio.io. We are continuing to monitor for for stability.
resolved Dec 11, 2025, 05:47 PM UTC

We have observed continued stability with the Campaign Registry APIs. At this time the issue has been resolved, if any further issues are experienced please open a ticket by emailing [email protected].

Read the full incident report →

Minor November 12, 2025

Outbound Messaging Delays

Detected by Pingoru: Nov 12, 2025, 03:21 PM UTC
Resolved: Nov 12, 2025, 06:36 PM UTC
Duration: 3h 15m

Affected: Text Messaging (SMS/MMS)

Timeline · 4 updates

investigating Nov 12, 2025, 03:21 PM UTC

We are currently experiencing delays with sending 10DLC SMS messages. The issue is being investigated.
monitoring Nov 12, 2025, 04:13 PM UTC

At this time we are observing the message queues have cleared out and messages are being delivered as expected. We will continue to monitor for stability, if you see any further issues please send examples to [email protected].
monitoring Nov 12, 2025, 04:13 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 12, 2025, 06:36 PM UTC

We have observed continued stability with outbound 10DLC SMS being delivered as expected. At this time the issue has been resolved, if any further issues are experienced please open a ticket by emailing [email protected].

Read the full incident report →