CM.com incident

Mobile Service Cloud - Native Voice: Unable to create inbound or outbound calls.

Minor Resolved View vendor source →

CM.com experienced a minor incident on September 25, 2026 affecting Native Voice, lasting 5h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2026, 10:52 AM UTC
Resolved
Sep 25, 2026, 04:34 PM UTC
Duration
5h 42m
Detected by Pingoru
Sep 25, 2026, 10:52 AM UTC

Affected components

Native Voice

Update timeline

  1. investigating Sep 25, 2026, 10:52 AM UTC

    We are currently investigating an issue with MSC - Native voice affecting the functionality of the agent inbox to start calls or to receive them.

  2. identified Sep 25, 2026, 11:26 AM UTC

    The cause of the issue has been identified; we are currently taking measures to resolve this incident.

  3. monitoring Sep 25, 2026, 12:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 25, 2026, 04:34 PM UTC

    This incident has been resolved.