CM.com incident
Mobile Service Cloud - Native Voice: Unable to create inbound or outbound calls.
Minor Vendor's status page →
Resolved after 5 hours 42 minutes, affecting Native Voice, on September 25, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Native Voice
Update timeline
- investigating Sep 25, 2026, 10:52 AM UTC
We are currently investigating an issue with MSC - Native voice affecting the functionality of the agent inbox to start calls or to receive them.
- identified Sep 25, 2026, 11:26 AM UTC
The cause of the issue has been identified; we are currently taking measures to resolve this incident.
- monitoring Sep 25, 2026, 12:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2026, 04:34 PM UTC
This incident has been resolved.
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