CloudTalk Outage History

Status: Identified We are investigating an issue causing some campaigns to fail to load in the Dashboard. Affected users may see an incomplete or empty campaign list. Our investigation has identified a database schema inconsistency between environments that can cause campaign-related requests to fail under certain conditions. We have prepared a fix and are currently deploying it to production. Affected components CloudTalk Dialer (Degraded performance)

Status: Identified Our engineering team has completed their initial diagnostics and confirmed that our internal VoIP infrastructure and network are functioning normally. We have successfully isolated the root cause of the outage to an upstream international carrier partner responsible for routing outbound traffic to the Czech Republic. The carrier is currently experiencing network instability on their end, which is preventing these calls from completing. Affected components Outbound calls (Partial outage)

Status: Identified We have identified an infrastructure issue currently impacting inbound call connectivity for regions outside of Europe. As a result, some users may face issues with incoming calls. We apologize for the interruption and will provide a further update as soon as the issue is resolved. Affected components Inbound calls (Degraded performance) Inbound calls (Degraded performance) Inbound calls (Degraded performance)