CloudTalk Outage History

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There were 6 CloudTalk outages since February 19, 2026. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cloudtalk.io

Minor April 27, 2026

Outage of outbound calls to Czech mobile and landline numbers

Detected by Pingoru
Apr 27, 2026, 10:47 AM UTC
Resolved
Apr 27, 2026, 10:47 AM UTC
Duration
—
Affected: Outbound calls
Timeline · 3 updates
  1. investigating Apr 27, 2026, 08:07 AM UTC

    Status: Investigating We are currently experiencing an outage affecting outbound VoIP calls to Czech Republic phone numbers (prefix +420). Customers attempting to dial these destinations may encounter immediate call drops or error messages. Affected components Outbound calls (Partial outage)

  2. identified Apr 27, 2026, 08:10 AM UTC

    Status: Identified Our engineering team has completed their initial diagnostics and confirmed that our internal VoIP infrastructure and network are functioning normally. We have successfully isolated the root cause of the outage to an upstream international carrier partner responsible for routing outbound traffic to the Czech Republic. The carrier is currently experiencing network instability on their end, which is preventing these calls from completing. Affected components Outbound calls (Partial outage)

  3. resolved Apr 27, 2026, 10:47 AM UTC

    Status: Resolved Issue has been fully resolved. Affected components Outbound calls (Operational)

Read the full incident report →

Minor April 14, 2026

Partial System Outage

Detected by Pingoru
Apr 14, 2026, 04:23 PM UTC
Resolved
Apr 14, 2026, 04:23 PM UTC
Duration
—
Affected: Mobile ApplicationAnalyticsCall recordingCloudTalk DialerIntegrationsDesktop ApplicationCloudTalk DashboardMessagingVoiceAgentsOutbound callsInbound calls
Timeline · 5 updates
  1. investigating Apr 14, 2026, 02:44 PM UTC

    Status: Investigating We are currently experiencing an infrastructure issue affecting calling, the dashboard, analytics, and other parts of our system. Our team is actively investigating and working to resolve this as quickly as possible. We apologize for the inconvenience and will share a further update once the issue is resolved. Affected components Outbound calls (Degraded performance) Outbound calls (Degraded performance) Inbound calls (Degraded performance) Outbound calls (Degraded performance) Inbound calls (Degraded performance) Inbound calls (Degraded performance) Outbound calls (Degraded performance) Inbound calls (Degraded performance)

  2. investigating Apr 14, 2026, 02:59 PM UTC

    Status: Investigating We are currently experiencing an infrastructure issue affecting calling, the dashboard, analytics, and other parts of our system. Our team is actively investigating and working to resolve this as quickly as possible. We apologize for the inconvenience and will share a further update once the issue is resolved. Affected components Call recording (Degraded performance) CloudTalk Dashboard (Degraded performance) Mobile Application (Degraded performance) Desktop Application (Degraded performance) Inbound calls (Degraded performance) VoiceAgents (Degraded performance) Inbound calls (Degraded performance) CloudTalk Dialer (Degraded performance) Outbound calls (Degraded performance) Outbound calls (Degraded performance) Inbound calls (Degraded performance) Messaging (Degraded performance) Outbound calls (Degraded performance) Analytics (Degraded performance) Inbound calls (Degraded performance) Outbound calls (Degraded performance) Conversation Intelligence (AI) (Degraded performance) Integrations (Degraded performance)

  3. investigating Apr 14, 2026, 03:29 PM UTC

    Status: Investigating We are currently experiencing an infrastructure issue affecting calling, the dashboard, the analytics, and other parts of our system. Our team identified the issue and is working to resolve it as quickly as possible. We apologize for the inconvenience and will share a further update once the issue is resolved. Affected components Call recording (Partial outage) Analytics (Partial outage) Inbound calls (Partial outage) Mobile Application (Partial outage) Desktop Application (Partial outage) Conversation Intelligence (AI) (Partial outage) Outbound calls (Partial outage) Outbound calls (Partial outage) Messaging (Partial outage) Inbound calls (Partial outage) CloudTalk Dashboard (Partial outage) Integrations (Partial outage) Outbound calls (Partial outage) VoiceAgents (Partial outage) Inbound calls (Partial outage) Inbound calls (Partial outage) CloudTalk Dialer (Partial outage) Outbound calls (Partial outage)

  4. monitoring Apr 14, 2026, 03:46 PM UTC

    Status: Monitoring We have implemented a fix for the infrastructure issue that was affecting calling, dashboard, analytics, and other parts of our system. Service is now recovering across all affected areas. Our team is actively monitoring the situation to ensure full stability is restored. We will share a further update shortly. Affected components Outbound calls (Operational) Call recording (Degraded performance) Outbound calls (Operational) Inbound calls (Operational) Integrations (Degraded performance) Outbound calls (Operational) Desktop Application (Operational) Messaging (Operational) Inbound calls (Operational) CloudTalk Dialer (Operational) Conversation Intelligence (AI) (Degraded performance) Outbound calls (Operational) VoiceAgents (Operational) Inbound calls (Operational) Analytics (Degraded performance) Inbound calls (Operational) CloudTalk Dashboard (Operational) Mobile Application (Operational)

  5. resolved Apr 14, 2026, 04:23 PM UTC

    Status: Resolved The infrastructure issue affecting calling, dashboard, analytics, and other parts of our system has been fully resolved. All services are now operating normally. We sincerely apologize for the disruption and thank you for your patience. Our team will continue to monitor the platform to ensure stability. Affected components Analytics (Operational) Inbound calls (Operational) Outbound calls (Operational) VoiceAgents (Operational) Messaging (Operational) CloudTalk Dialer (Operational) Mobile Application (Operational) Outbound calls (Operational) Inbound calls (Operational) Conversation Intelligence (AI) (Operational) Integrations (Operational) Outbound calls (Operational) Call recording (Operational) CloudTalk Dashboard (Operational) Desktop Application (Operational) Inbound calls (Operational) Outbound calls (Operational) Inbound calls (Operational)

Read the full incident report →

Minor April 9, 2026

Call Processing Delays

Detected by Pingoru
Apr 09, 2026, 05:29 PM UTC
Resolved
Apr 09, 2026, 05:29 PM UTC
Duration
—
Affected: Call recording
Timeline · 3 updates
  1. investigating Apr 09, 2026, 01:20 PM UTC

    Status: Investigating We are currently experiencing an issue affecting call processing. This may result in delayed availability of call recordings and delayed dial tone on outbound calls. Our team is investigating and working to restore normal service as quickly as possible. Affected components Call recording (Degraded performance)

  2. monitoring Apr 09, 2026, 04:27 PM UTC

    Status: Monitoring The root cause of the incident has been identified, and steps have been taken to resolve the issue. Affected components Call recording (Operational)

  3. resolved Apr 09, 2026, 05:29 PM UTC

    Status: Resolved The incident has been resolved. Full functionality has been restored. Affected components Call recording (Operational)

Read the full incident report →

Minor April 1, 2026

Issues with inbound calls outside EU region

Detected by Pingoru
Apr 01, 2026, 11:39 AM UTC
Resolved
Apr 01, 2026, 11:39 AM UTC
Duration
—
Affected: Inbound calls
Timeline · 3 updates
  1. identified Apr 01, 2026, 08:26 AM UTC

    Status: Identified We have identified an infrastructure issue currently impacting inbound call connectivity for regions outside of Europe. As a result, some users may face issues with incoming calls. We apologize for the interruption and will provide a further update as soon as the issue is resolved. Affected components Inbound calls (Degraded performance) Inbound calls (Degraded performance) Inbound calls (Degraded performance)

  2. monitoring Apr 01, 2026, 08:52 AM UTC

    Status: Monitoring We have successfully resolved the infrastructure issue that was impacting inbound call connectivity for regions outside of Europe. Service is now operating normally across all affected areas. Our team will continue to monitor the situation closely to ensure continued stability. Affected components Inbound calls (Operational) Inbound calls (Operational) Inbound calls (Operational)

  3. resolved Apr 01, 2026, 11:39 AM UTC

    Status: Resolved Service is operating normally across all areas. Affected components Inbound calls (Operational) Inbound calls (Operational) Inbound calls (Operational)

Read the full incident report →

Minor February 25, 2026

Delayed call processing

Detected by Pingoru
Feb 25, 2026, 04:35 PM UTC
Resolved
Feb 25, 2026, 04:35 PM UTC
Duration
—
Affected: Analytics
Timeline · 2 updates
  1. investigating Feb 25, 2026, 04:00 PM UTC

    Status: Investigating We are facing issues with calls and call history. Call history is not showing recent calls. Calls will appear with some delay. We are working on fixing the problem and synchronizing delayed data. Affected components Analytics (Degraded performance)

  2. resolved Feb 25, 2026, 04:35 PM UTC

    Status: Resolved The situation is resolved, our systems have caught up with synchronizing delayed data. Affected components Analytics (Operational)

Read the full incident report →

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