Partial System Outage

Update timeline

1. investigating Apr 14, 2026, 02:44 PM UTC

   Status: Investigating We are currently experiencing an infrastructure issue affecting calling, the dashboard, analytics, and other parts of our system. Our team is actively investigating and working to resolve this as quickly as possible. We apologize for the inconvenience and will share a further update once the issue is resolved. Affected components Outbound calls (Degraded performance) Outbound calls (Degraded performance) Inbound calls (Degraded performance) Outbound calls (Degraded performance) Inbound calls (Degraded performance) Inbound calls (Degraded performance) Outbound calls (Degraded performance) Inbound calls (Degraded performance)

2. investigating Apr 14, 2026, 02:59 PM UTC

   Status: Investigating We are currently experiencing an infrastructure issue affecting calling, the dashboard, analytics, and other parts of our system. Our team is actively investigating and working to resolve this as quickly as possible. We apologize for the inconvenience and will share a further update once the issue is resolved. Affected components Call recording (Degraded performance) CloudTalk Dashboard (Degraded performance) Mobile Application (Degraded performance) Desktop Application (Degraded performance) Inbound calls (Degraded performance) VoiceAgents (Degraded performance) Inbound calls (Degraded performance) CloudTalk Dialer (Degraded performance) Outbound calls (Degraded performance) Outbound calls (Degraded performance) Inbound calls (Degraded performance) Messaging (Degraded performance) Outbound calls (Degraded performance) Analytics (Degraded performance) Inbound calls (Degraded performance) Outbound calls (Degraded performance) Conversation Intelligence (AI) (Degraded performance) Integrations (Degraded performance)

3. investigating Apr 14, 2026, 03:29 PM UTC

   Status: Investigating We are currently experiencing an infrastructure issue affecting calling, the dashboard, the analytics, and other parts of our system. Our team identified the issue and is working to resolve it as quickly as possible. We apologize for the inconvenience and will share a further update once the issue is resolved. Affected components Call recording (Partial outage) Analytics (Partial outage) Inbound calls (Partial outage) Mobile Application (Partial outage) Desktop Application (Partial outage) Conversation Intelligence (AI) (Partial outage) Outbound calls (Partial outage) Outbound calls (Partial outage) Messaging (Partial outage) Inbound calls (Partial outage) CloudTalk Dashboard (Partial outage) Integrations (Partial outage) Outbound calls (Partial outage) VoiceAgents (Partial outage) Inbound calls (Partial outage) Inbound calls (Partial outage) CloudTalk Dialer (Partial outage) Outbound calls (Partial outage)

4. monitoring Apr 14, 2026, 03:46 PM UTC

   Status: Monitoring We have implemented a fix for the infrastructure issue that was affecting calling, dashboard, analytics, and other parts of our system. Service is now recovering across all affected areas. Our team is actively monitoring the situation to ensure full stability is restored. We will share a further update shortly. Affected components Outbound calls (Operational) Call recording (Degraded performance) Outbound calls (Operational) Inbound calls (Operational) Integrations (Degraded performance) Outbound calls (Operational) Desktop Application (Operational) Messaging (Operational) Inbound calls (Operational) CloudTalk Dialer (Operational) Conversation Intelligence (AI) (Degraded performance) Outbound calls (Operational) VoiceAgents (Operational) Inbound calls (Operational) Analytics (Degraded performance) Inbound calls (Operational) CloudTalk Dashboard (Operational) Mobile Application (Operational)

5. resolved Apr 14, 2026, 04:23 PM UTC

   Status: Resolved The infrastructure issue affecting calling, dashboard, analytics, and other parts of our system has been fully resolved. All services are now operating normally. We sincerely apologize for the disruption and thank you for your patience. Our team will continue to monitor the platform to ensure stability. Affected components Analytics (Operational) Inbound calls (Operational) Outbound calls (Operational) VoiceAgents (Operational) Messaging (Operational) CloudTalk Dialer (Operational) Mobile Application (Operational) Outbound calls (Operational) Inbound calls (Operational) Conversation Intelligence (AI) (Operational) Integrations (Operational) Outbound calls (Operational) Call recording (Operational) CloudTalk Dashboard (Operational) Desktop Application (Operational) Inbound calls (Operational) Outbound calls (Operational) Inbound calls (Operational)