Issues with inbound calls outside EU region

Update timeline

1. identified Apr 01, 2026, 08:26 AM UTC

   Status: Identified We have identified an infrastructure issue currently impacting inbound call connectivity for regions outside of Europe. As a result, some users may face issues with incoming calls. We apologize for the interruption and will provide a further update as soon as the issue is resolved. Affected components Inbound calls (Degraded performance) Inbound calls (Degraded performance) Inbound calls (Degraded performance)

2. monitoring Apr 01, 2026, 08:52 AM UTC

   Status: Monitoring We have successfully resolved the infrastructure issue that was impacting inbound call connectivity for regions outside of Europe. Service is now operating normally across all affected areas. Our team will continue to monitor the situation closely to ensure continued stability. Affected components Inbound calls (Operational) Inbound calls (Operational) Inbound calls (Operational)

3. resolved Apr 01, 2026, 11:39 AM UTC

   Status: Resolved Service is operating normally across all areas. Affected components Inbound calls (Operational) Inbound calls (Operational) Inbound calls (Operational)