CloudTalk experienced a minor incident on June 18, 2026 affecting Mobile Application and Analytics and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 18, 2026, 02:16 PM UTC
Status: Investigating We're currently experiencing an infrastructure issue affecting calling, dashboard, analytics, and other parts of our system. Our team is actively investigating and working to resolve it as quickly as possible. We apologize for the inconvenience and will share further updates every 30 minutes. Affected components VoiceAgents (Degraded performance) CloudTalk Dialer (Full outage) CloudTalk Dashboard (Full outage) Mobile Application (Partial outage) Desktop Application (Partial outage) Integrations (Full outage) Inbound calls (Degraded performance) Outbound calls (Degraded performance) Conversation Intelligence (AI) (Full outage) Messaging (Partial outage) Inbound calls (Degraded performance) Inbound calls (Degraded performance) Outbound calls (Degraded performance) Call recording (Partial outage) Outbound calls (Degraded performance) Analytics (Full outage) Inbound calls (Degraded performance) Outbound calls (Degraded performance)
- investigating Jun 18, 2026, 02:49 PM UTC
Status: Investigating We're still experiencing an infrastructure issue affecting calling, dashboard, analytics, and other parts of our system. Our team has identified the issue and is actively working on resolving it. We expect to restore the system stability within the next 90 minutes. Affected components Integrations (Full outage) Call recording (Partial outage) Outbound calls (Degraded performance) Outbound calls (Degraded performance) Inbound calls (Degraded performance) Inbound calls (Degraded performance) Analytics (Full outage) CloudTalk Dialer (Full outage) Mobile Application (Partial outage) Inbound calls (Degraded performance) Outbound calls (Degraded performance) Messaging (Partial outage) CloudTalk Dashboard (Full outage) Desktop Application (Partial outage) Conversation Intelligence (AI) (Full outage) Outbound calls (Degraded performance) VoiceAgents (Degraded performance) Inbound calls (Degraded performance)
- investigating Jun 18, 2026, 03:16 PM UTC
Status: Investigating We're still experiencing an infrastructure issue affecting calling, dashboard, analytics, and other parts of our system. Our team has identified the issue and is actively working on resolving it. We expect to restore the system stability within the next 60 minutes. Affected components Inbound calls (Degraded performance) Analytics (Full outage) Outbound calls (Degraded performance) Desktop Application (Partial outage) Inbound calls (Degraded performance) Outbound calls (Degraded performance) Messaging (Partial outage) Inbound calls (Degraded performance) Mobile Application (Partial outage) Conversation Intelligence (AI) (Full outage) Outbound calls (Degraded performance) Call recording (Partial outage) Outbound calls (Degraded performance) CloudTalk Dashboard (Full outage) Inbound calls (Degraded performance) CloudTalk Dialer (Full outage) Integrations (Full outage) VoiceAgents (Degraded performance)
- investigating Jun 18, 2026, 03:48 PM UTC
Status: Investigating We're still experiencing an infrastructure issue affecting calling, dashboard, analytics, and other parts of our system. Our team has identified the issue and is actively working on resolving it. We expect to restore the system stability within the next 30 minutes. Affected components Inbound calls (Degraded performance) CloudTalk Dialer (Degraded performance) Conversation Intelligence (AI) (Degraded performance) Inbound calls (Degraded performance) Integrations (Degraded performance) Outbound calls (Degraded performance) Call recording (Degraded performance) CloudTalk Dashboard (Degraded performance) Desktop Application (Degraded performance) Outbound calls (Degraded performance) VoiceAgents (Degraded performance) Outbound calls (Degraded performance) Messaging (Degraded performance) Inbound calls (Degraded performance) Mobile Application (Degraded performance) Inbound calls (Degraded performance) Analytics (Degraded performance) Outbound calls (Degraded performance)
- resolved Jun 18, 2026, 04:16 PM UTC
Status: Resolved The infrastructure issue affecting calling, dashboard, analytics, and other parts of our system has been fully resolved. All services are now operating normally. We sincerely apologize for the disruption and thank you for your patience. Our team will continue to monitor the platform to ensure stability. Affected components Call recording (Operational) Outbound calls (Operational) Analytics (Operational) CloudTalk Dashboard (Operational) Mobile Application (Operational) Outbound calls (Operational) Integrations (Operational) Outbound calls (Operational) Messaging (Operational) Inbound calls (Operational) CloudTalk Dialer (Operational) Conversation Intelligence (AI) (Operational) Inbound calls (Operational) Desktop Application (Operational) Inbound calls (Operational) Inbound calls (Operational) Outbound calls (Operational) VoiceAgents (Operational)