Cloud Humans experienced a major incident on September 3, 2025 affecting ClaudIA and Cloud Chat and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 03, 2025, 03:25 PM UTC
We are currently experiencing some instabilities in our infrastructure after adjustments made in AWS to improve performance. We are already in direct contact with AWS to normalize the situation. This issue is affecting access to Hub and Cloud Chat, and may also cause some slowness in Claudia. Our forecast is that stability will be restored soon, and we will keep you updated.
- monitoring Sep 03, 2025, 03:36 PM UTC
All systems are online and operational. We will continue to monitor closely.
- resolved Sep 03, 2025, 04:25 PM UTC
The instability we experienced has already been resolved! It occurred during an infrastructure improvement carried out together with our AWS expert consultants.