Cloud Humans incident
Lentidão em acessos ao Hub, Eddie e Cloudchat
Cloud Humans experienced a notice incident on October 2, 2025 affecting ClaudIA and Cloud Chat and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2025, 02:40 PM UTC
🇧🇷 Detectamos uma instabilidade em nossos servidores que pode causar lentidão em alguns acessos ao Hub, Eddie e Cloudchat. Nossa equipe já está investigando a situação. 🇺🇸 We have detected an instability in our servers that may cause slowness in some accesses to Hub, Eddie, and Cloudchat. Our team is already investigating the situation. 🇪🇸 Detectamos una inestabilidad en nuestros servidores que puede causar lentitud en algunos accesos a Hub, Eddie y Cloudchat. Nuestro equipo ya está investigando la situación.
- identified Oct 02, 2025, 03:54 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 02, 2025, 04:30 PM UTC
We have identified that the root cause of the issue affecting our systems was related to Cloudflare’s incident involving SSL certificate provisioning delays. 09:26 UTC – Cloudflare began investigating delays in provisioning some SSL certificates. Certificates already in production were unaffected. 11:28 UTC – Cloudflare identified the issue and started implementing a fix. 15:05 UTC – Cloudflare confirmed ongoing work to fully resolve the incident. Although Cloudflare has not yet marked the incident as resolved, the situation has normalized on our end and all systems are currently operational. We continue to monitor closely.