ClearSale Outage History

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ClearSale had 14 outages in the last 2 years totaling 28h 45m of downtime — averaging 0.6 incidents per month.

There were 14 ClearSale outages since February 11, 2025 totaling 28h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clear.sale

Major September 14, 2026

Shopify Order Integration Issue

Detected by Pingoru
Sep 14, 2026, 08:41 PM UTC
Resolved
Sep 15, 2026, 02:45 AM UTC
Duration
6h 3m
Affected: Shopify
Timeline · 2 updates
  1. investigating Sep 14, 2026, 08:41 PM UTC

    We are currently experiencing an issue affecting the integration of orders from the Shopify eCommerce platform. As a result, some newly placed orders may be delayed or may not be synchronized correctly with downstream systems. Our technical team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.

  2. resolved Sep 15, 2026, 02:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2026

[API accounts ClearSale] Degraded Performance

Detected by Pingoru
Sep 10, 2026, 01:41 PM UTC
Resolved
Sep 10, 2026, 02:03 PM UTC
Duration
22m
Affected: API
Timeline · 2 updates
  1. investigating Sep 10, 2026, 01:41 PM UTC

    We are currently investigating an incident affecting the Accounts API, which is impacting the order integration process into our database. As a result, some orders may experience delays in processing, synchronization, or successful registration within downstream systems. Our team is working to restore normal service as quickly as possible.

  2. resolved Sep 10, 2026, 02:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 14, 2026

Woocommerce/Bigcomerce - Instability in order status updates

Detected by Pingoru
Aug 14, 2026, 04:25 PM UTC
Resolved
Aug 14, 2026, 04:54 PM UTC
Duration
29m
Affected: BigCommerceWooCommerce
Timeline · 2 updates
  1. investigating Aug 14, 2026, 04:25 PM UTC

    We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

  2. resolved Aug 14, 2026, 04:54 PM UTC

    We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

Read the full incident report →

Major August 13, 2026

Backlog of orders in the analyzer

Detected by Pingoru
Aug 13, 2026, 06:17 PM UTC
Resolved
Aug 13, 2026, 07:16 PM UTC
Duration
58m
Affected: API
Timeline · 3 updates
  1. investigating Aug 13, 2026, 06:17 PM UTC

    We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

  2. investigating Aug 13, 2026, 06:35 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 13, 2026, 07:16 PM UTC

    We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].

Read the full incident report →

Major July 28, 2026

Instability in Shopify order status updates

Detected by Pingoru
Jul 28, 2026, 02:46 PM UTC
Resolved
Jul 28, 2026, 04:05 PM UTC
Duration
1h 19m
Affected: Shopify
Timeline · 2 updates
  1. investigating Jul 28, 2026, 02:46 PM UTC

    We are currently experiencing instability regarding Shopify order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

  2. resolved Jul 28, 2026, 04:05 PM UTC

    We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

Read the full incident report →

Minor June 17, 2026

Shopify - Order Analysis

Detected by Pingoru
Jun 17, 2026, 02:10 PM UTC
Resolved
Jun 17, 2026, 06:06 PM UTC
Duration
3h 55m
Affected: Shopify
Timeline · 4 updates
  1. investigating Jun 17, 2026, 02:10 PM UTC

    We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.

  2. investigating Jun 17, 2026, 02:13 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 17, 2026, 02:39 PM UTC

    Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.

  4. resolved Jun 17, 2026, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 15, 2026

No access to the Client Portal

Detected by Pingoru
Jan 15, 2026, 05:45 PM UTC
Resolved
Jan 15, 2026, 08:33 PM UTC
Duration
2h 48m
Affected: Client Portal
Timeline · 3 updates
  1. investigating Jan 15, 2026, 05:45 PM UTC

    We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

  2. investigating Jan 15, 2026, 08:33 PM UTC

    This incident has been resolved.

  3. resolved Jan 15, 2026, 08:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 18, 2025

Instability in Shopify order integration

Detected by Pingoru
Dec 18, 2025, 07:12 PM UTC
Resolved
Dec 17, 2025, 07:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 18, 2025, 07:12 PM UTC

    Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

Read the full incident report →

Critical October 29, 2025

Client Portal Out of Service.

Detected by Pingoru
Oct 29, 2025, 06:04 PM UTC
Resolved
Oct 29, 2025, 09:55 PM UTC
Duration
3h 50m
Affected: Client Portal
Timeline · 2 updates
  1. investigating Oct 29, 2025, 06:04 PM UTC

    The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status

  2. resolved Oct 29, 2025, 09:55 PM UTC

    The Client Portal is back online.

Read the full incident report →

Major June 16, 2025

[Shopify] Fraud diagnostic status update outage

Detected by Pingoru
Jun 16, 2025, 02:23 PM UTC
Resolved
Jun 16, 2025, 03:48 PM UTC
Duration
1h 24m
Affected: Shopify
Timeline · 2 updates
  1. identified Jun 16, 2025, 02:23 PM UTC

    We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

  2. resolved Jun 16, 2025, 03:48 PM UTC

    The responsible team worked to normalize the update of ClearSale's fraud diagnosis status

Read the full incident report →

Critical May 9, 2025

Shopify - integration outage

Detected by Pingoru
May 09, 2025, 01:11 PM UTC
Resolved
May 09, 2025, 01:18 PM UTC
Duration
7m
Affected: Shopify
Timeline · 3 updates
  1. investigating May 09, 2025, 01:11 PM UTC

    We are currently experiencing a technical issue with our Shopify application. Our team is already working to solve it

  2. investigating May 09, 2025, 01:18 PM UTC

    The problem was solved.

  3. resolved May 09, 2025, 01:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 31, 2025

Problem updating order status for Shopify

Detected by Pingoru
Mar 31, 2025, 01:58 PM UTC
Resolved
Mar 31, 2025, 03:39 PM UTC
Duration
1h 40m
Affected: Shopify
Timeline · 2 updates
  1. identified Mar 31, 2025, 01:58 PM UTC

    We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

  2. resolved Mar 31, 2025, 03:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 13, 2025

Problem with Shopify order integration.

Detected by Pingoru
Mar 13, 2025, 08:24 PM UTC
Resolved
Mar 13, 2025, 08:09 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 13, 2025, 08:24 PM UTC

    We had an outage in one of our technology park resources that affected the receipt of some orders related to customers using Shopify.

Read the full incident report →

Major February 12, 2025

Webhook service unavailability

Detected by Pingoru
Feb 12, 2025, 01:30 PM UTC
Resolved
Feb 12, 2025, 07:15 PM UTC
Duration
5h 44m
Affected: Webhooks
Timeline · 5 updates
  1. identified Feb 12, 2025, 06:19 PM UTC

    Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

  2. identified Feb 12, 2025, 06:20 PM UTC

    Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

  3. identified Feb 12, 2025, 06:23 PM UTC

    Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

  4. identified Feb 12, 2025, 06:24 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Feb 12, 2025, 07:15 PM UTC

    This incident has been resolved.

Read the full incident report →