ClearSale experienced a major incident on September 14, 2026 affecting Shopify, lasting 6h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Shopify
Update timeline
- investigating Sep 14, 2026, 08:41 PM UTC
We are currently experiencing an issue affecting the integration of orders from the Shopify eCommerce platform. As a result, some newly placed orders may be delayed or may not be synchronized correctly with downstream systems. Our technical team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.
- resolved Sep 15, 2026, 02:45 AM UTC
This incident has been resolved.