ClearSale incident

Instability in Shopify order status updates

Major Resolved View vendor source →

ClearSale experienced a major incident on July 28, 2026 affecting Shopify, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 02:46 PM UTC
Resolved
Jul 28, 2026, 04:05 PM UTC
Duration
1h 19m
Detected by Pingoru
Jul 28, 2026, 02:46 PM UTC

Affected components

Shopify

Update timeline

  1. investigating Jul 28, 2026, 02:46 PM UTC

    We are currently experiencing instability regarding Shopify order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

  2. resolved Jul 28, 2026, 04:05 PM UTC

    We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]