ClearSale incident

Woocommerce/Bigcomerce - Instability in order status updates

Major Resolved View vendor source →

ClearSale experienced a major incident on August 14, 2026 affecting BigCommerce and WooCommerce, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2026, 04:25 PM UTC
Resolved
Aug 14, 2026, 04:54 PM UTC
Duration
29m
Detected by Pingoru
Aug 14, 2026, 04:25 PM UTC

Affected components

BigCommerceWooCommerce

Update timeline

  1. investigating Aug 14, 2026, 04:25 PM UTC

    We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

  2. resolved Aug 14, 2026, 04:54 PM UTC

    We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]