ClearSale experienced a major incident on August 13, 2026 affecting API, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Aug 13, 2026, 06:17 PM UTC
We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.
- investigating Aug 13, 2026, 06:35 PM UTC
We are continuing to investigate this issue.
- resolved Aug 13, 2026, 07:16 PM UTC
We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].