ClearSale Outage History

ClearSale is up right now

Pingoru has recorded 16 incidents for ClearSale: 9 in the last 12 months and 5 in the last 90 days.

Source: status.clear.sale

16incidents recorded
9last 12 months
5last 90 days
2 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking ClearSale in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202614 of 720 (1%)
July 202611 of 744 (0%)
August 202622 of 744 (0%)
September 202626 of 720 (1%)
October 202600 of 512 (0%)

Incidents, newest first

Major September 14, 2026 Shopify Order Integration Issue 6h 3m Shopify

Started Sep 14, 2026, 08:41 PM UTC· resolved Sep 15, 2026, 02:45 AM UTC

  1. investigating Sep 14, 2026, 08:41 PM UTC

    We are currently experiencing an issue affecting the integration of orders from the Shopify eCommerce platform. As a result, some newly placed orders may be delayed or may not be synchronized correctly with downstream systems. Our technical team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.

  2. resolved Sep 15, 2026, 02:45 AM UTC

    This incident has been resolved.

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Minor September 10, 2026 [API accounts ClearSale] Degraded Performance 22m API

Started Sep 10, 2026, 01:41 PM UTC· resolved Sep 10, 2026, 02:03 PM UTC

  1. investigating Sep 10, 2026, 01:41 PM UTC

    We are currently investigating an incident affecting the Accounts API, which is impacting the order integration process into our database. As a result, some orders may experience delays in processing, synchronization, or successful registration within downstream systems. Our team is working to restore normal service as quickly as possible.

  2. resolved Sep 10, 2026, 02:03 PM UTC

    This incident has been resolved.

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Major August 14, 2026 Woocommerce/Bigcomerce - Instability in order status updates 29m BigCommerce, WooCommerce

Started Aug 14, 2026, 04:25 PM UTC· resolved Aug 14, 2026, 04:54 PM UTC

  1. investigating Aug 14, 2026, 04:25 PM UTC

    We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

  2. resolved Aug 14, 2026, 04:54 PM UTC

    We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

Read the full incident report →

Major August 13, 2026 Backlog of orders in the analyzer 58m API

Started Aug 13, 2026, 06:17 PM UTC· resolved Aug 13, 2026, 07:16 PM UTC

  1. investigating Aug 13, 2026, 06:17 PM UTC

    We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

  2. investigating Aug 13, 2026, 06:35 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 13, 2026, 07:16 PM UTC

    We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].

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Major July 28, 2026 Instability in Shopify order status updates 1h 19m Shopify

Started Jul 28, 2026, 02:46 PM UTC· resolved Jul 28, 2026, 04:05 PM UTC

  1. investigating Jul 28, 2026, 02:46 PM UTC

    We are currently experiencing instability regarding Shopify order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

  2. resolved Jul 28, 2026, 04:05 PM UTC

    We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

Read the full incident report →

Minor June 17, 2026 Shopify - Order Analysis 3h 55m Shopify

Started Jun 17, 2026, 02:10 PM UTC· resolved Jun 17, 2026, 06:06 PM UTC

  1. investigating Jun 17, 2026, 02:10 PM UTC

    We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.

  2. investigating Jun 17, 2026, 02:13 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 17, 2026, 02:39 PM UTC

    Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.

  4. resolved Jun 17, 2026, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 15, 2026 No access to the Client Portal 2h 48m Client Portal

Started Jan 15, 2026, 05:45 PM UTC· resolved Jan 15, 2026, 08:33 PM UTC

  1. investigating Jan 15, 2026, 05:45 PM UTC

    We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

  2. investigating Jan 15, 2026, 08:33 PM UTC

    This incident has been resolved.

  3. resolved Jan 15, 2026, 08:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 17, 2025 Instability in Shopify order integration –

Started Dec 17, 2025, 07:30 PM UTC· resolved Dec 17, 2025, 07:30 PM UTC

  1. resolved Dec 18, 2025, 07:12 PM UTC

    Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

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Critical October 29, 2025 Client Portal Out of Service. 3h 50m Client Portal

Started Oct 29, 2025, 06:04 PM UTC· resolved Oct 29, 2025, 09:55 PM UTC

  1. investigating Oct 29, 2025, 06:04 PM UTC

    The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status

  2. resolved Oct 29, 2025, 09:55 PM UTC

    The Client Portal is back online.

Read the full incident report →

Major June 16, 2025 [Shopify] Fraud diagnostic status update outage 1h 24m Shopify

Started Jun 16, 2025, 02:23 PM UTC· resolved Jun 16, 2025, 03:48 PM UTC

  1. identified Jun 16, 2025, 02:23 PM UTC

    We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

  2. resolved Jun 16, 2025, 03:48 PM UTC

    The responsible team worked to normalize the update of ClearSale's fraud diagnosis status

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Critical May 9, 2025 Shopify - integration outage 7m Shopify

Started May 09, 2025, 01:11 PM UTC· resolved May 09, 2025, 01:18 PM UTC

  1. investigating May 09, 2025, 01:11 PM UTC

    We are currently experiencing a technical issue with our Shopify application. Our team is already working to solve it

  2. investigating May 09, 2025, 01:18 PM UTC

    The problem was solved.

  3. resolved May 09, 2025, 01:18 PM UTC

    This incident has been resolved.

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Critical March 31, 2025 Problem updating order status for Shopify 1h 40m Shopify

Started Mar 31, 2025, 01:58 PM UTC· resolved Mar 31, 2025, 03:39 PM UTC

  1. identified Mar 31, 2025, 01:58 PM UTC

    We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

  2. resolved Mar 31, 2025, 03:39 PM UTC

    This incident has been resolved.

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Notice March 13, 2025 Problem with Shopify order integration. –

Started Mar 13, 2025, 08:09 PM UTC· resolved Mar 13, 2025, 08:09 PM UTC

  1. resolved Mar 13, 2025, 08:24 PM UTC

    We had an outage in one of our technology park resources that affected the receipt of some orders related to customers using Shopify.

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Major February 12, 2025 Webhook service unavailability 5h 44m Webhooks

Started Feb 12, 2025, 01:30 PM UTC· resolved Feb 12, 2025, 07:15 PM UTC

  1. identified Feb 12, 2025, 06:19 PM UTC

    Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

  2. identified Feb 12, 2025, 06:20 PM UTC

    Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

  3. identified Feb 12, 2025, 06:23 PM UTC

    Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

  4. identified Feb 12, 2025, 06:24 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Feb 12, 2025, 07:15 PM UTC

    This incident has been resolved.

Read the full incident report →