Claras Outage History

There were 4 Claras outages since February 11, 2026. Each is summarised below — incident details, duration, and resolution information.

Minor April 24, 2026

Outage with Downstream AI Provider

Affected: TranscriptionClarity PlusAI ToolsFile NotesDocuments

Timeline · 2 updates

investigating Apr 24, 2026, 03:03 AM UTC

Status: Investigating We are experiencing issues with our AI provider. File note and Document generation are affected. Affected components Transcription (Degraded performance) Documents (Degraded performance) File Notes (Degraded performance) AI Tools (Degraded performance) Clarity Plus (Degraded performance)
resolved Apr 24, 2026, 04:01 AM UTC

Status: Resolved This incident has been resolved. Affected components Transcription (Operational) Documents (Operational) File Notes (Operational) AI Tools (Operational) Clarity Plus (Operational)

Minor April 8, 2026

Affected: TranscriptionClarity PlusAI ToolsFile NotesDocuments

Timeline · 2 updates

investigating Apr 08, 2026, 08:01 AM UTC

Status: Investigating Our upstream AI provider has a partial outage, and we're experiencing slow processing times. Affected components Clarity Plus (Degraded performance) Transcription (Degraded performance) Documents (Degraded performance) File Notes (Degraded performance) AI Tools (Degraded performance)
resolved Apr 08, 2026, 08:39 AM UTC

Status: Resolved AI Provider identified the problem and releases fix Affected components Transcription (Operational) Documents (Operational) File Notes (Operational) AI Tools (Operational) Clarity Plus (Operational)

Minor March 10, 2026

Affected: TranscriptionClarity PlusFile Notes

Timeline · 3 updates

investigating Mar 10, 2026, 02:08 AM UTC

Status: Investigating One of our service providers is currently experiencing issues. This is impacting background processing such as file notes and attachments. We'll continue to provide updates as they work to resolve the issue. Affected components Transcription (Degraded performance) File Notes (Degraded performance) Clarity Plus (Degraded performance)
identified Mar 10, 2026, 02:28 AM UTC

Status: Identified We are continuing to monitor the situation. The service provider is currently implementing their fix. File notes and attachments will automatically be processed once everything is back online. Affected components Clarity Plus (Degraded performance) Transcription (Degraded performance) File Notes (Degraded performance)
resolved Mar 10, 2026, 02:32 AM UTC

Status: Resolved The issue has been resolved and file notes, attachments, and other items are currently being processed successfully. Affected components Clarity Plus (Operational) Transcription (Operational) File Notes (Operational)

Minor February 11, 2026

Affected: FeaturesLive Recordings

Timeline · 2 updates

investigating Feb 11, 2026, 06:03 AM UTC

Status: Investigating We're investigating an issue where some files are not uploading. This is impacting the ability to upload attachments, and finalise live recordings. Live recordings will remain saved to your device, and you'll be able to finalise them once the issue is resolved. Affected components Live Recordings (Degraded performance) Features (Degraded performance)
resolved Feb 11, 2026, 06:13 AM UTC

Status: Resolved The issue is now resolved. This was a short intermitted outage from our storage provider. All live recordings will automatically finish uploading. Affected components Live Recordings (Operational) Features (Operational)

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