Claras Outage History

Claras had 20 outages in the last 2 years totaling 13h 59m of downtime — averaging 0.8 incidents per month.

There were 20 Claras outages since August 1, 2025 totaling 13h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.claras.ai

Minor June 17, 2026

AI Provider retired models

Detected by Pingoru: Jun 17, 2026, 12:16 AM UTC
Resolved: Jun 17, 2026, 12:16 AM UTC
Duration: —

Affected: TranscriptionClarity PlusAI ToolsFile NotesDocuments

Timeline · 2 updates

identified Jun 16, 2026, 01:41 AM UTC

Status: Identified Our one of the AI Provider retired models on June 15th, expected different behaviours and result Affected components Clarity Plus (Degraded performance) Transcription (Degraded performance) Documents (Degraded performance) File Notes (Degraded performance) AI Tools (Degraded performance)
resolved Jun 17, 2026, 12:16 AM UTC

Status: Resolved Models were updated, please keep monitoring for outputs Affected components Transcription (Operational) Documents (Operational) File Notes (Operational) AI Tools (Operational) Clarity Plus (Operational)

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Minor May 8, 2026

We're experiencing slow processing times due to an AI provider outage.

Detected by Pingoru: May 08, 2026, 06:12 AM UTC
Resolved: May 08, 2026, 06:12 AM UTC
Duration: —

Affected: AI Tools

Timeline · 3 updates

investigating May 08, 2026, 01:38 AM UTC

Status: Investigating We're experiencing slow processing times due to an AI provider outage Affected components AI Tools (Degraded performance)
monitoring May 08, 2026, 05:21 AM UTC

Status: Monitoring Our providers implemented a fix and we are monitoring the result. Affected components AI Tools (Degraded performance)
resolved May 08, 2026, 06:12 AM UTC

Status: Resolved Incident resolved Affected components AI Tools (Operational)

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Minor April 24, 2026

Outage with Downstream AI Provider

Detected by Pingoru: Apr 24, 2026, 04:01 AM UTC
Resolved: Apr 24, 2026, 04:01 AM UTC
Duration: —

Affected: TranscriptionClarity PlusAI ToolsFile NotesDocuments

Timeline · 2 updates

investigating Apr 24, 2026, 03:03 AM UTC

Status: Investigating We are experiencing issues with our AI provider. File note and Document generation are affected. Affected components Transcription (Degraded performance) Documents (Degraded performance) File Notes (Degraded performance) AI Tools (Degraded performance) Clarity Plus (Degraded performance)
resolved Apr 24, 2026, 04:01 AM UTC

Status: Resolved This incident has been resolved. Affected components Transcription (Operational) Documents (Operational) File Notes (Operational) AI Tools (Operational) Clarity Plus (Operational)

Read the full incident report →

Minor April 8, 2026

AI Provider partial outage

Detected by Pingoru: Apr 08, 2026, 08:39 AM UTC
Resolved: Apr 08, 2026, 08:39 AM UTC
Duration: —

Affected: TranscriptionClarity PlusAI ToolsFile NotesDocuments

Timeline · 2 updates

investigating Apr 08, 2026, 08:01 AM UTC

Status: Investigating Our upstream AI provider has a partial outage, and we're experiencing slow processing times. Affected components Clarity Plus (Degraded performance) Transcription (Degraded performance) Documents (Degraded performance) File Notes (Degraded performance) AI Tools (Degraded performance)
resolved Apr 08, 2026, 08:39 AM UTC

Status: Resolved AI Provider identified the problem and releases fix Affected components Transcription (Operational) Documents (Operational) File Notes (Operational) AI Tools (Operational) Clarity Plus (Operational)

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Minor March 10, 2026

Delayed file notes and attachment processing

Detected by Pingoru: Mar 10, 2026, 02:32 AM UTC
Resolved: Mar 10, 2026, 02:32 AM UTC
Duration: —

Affected: TranscriptionClarity PlusFile Notes

Timeline · 3 updates

investigating Mar 10, 2026, 02:08 AM UTC

Status: Investigating One of our service providers is currently experiencing issues. This is impacting background processing such as file notes and attachments. We'll continue to provide updates as they work to resolve the issue. Affected components Transcription (Degraded performance) File Notes (Degraded performance) Clarity Plus (Degraded performance)
identified Mar 10, 2026, 02:28 AM UTC

Status: Identified We are continuing to monitor the situation. The service provider is currently implementing their fix. File notes and attachments will automatically be processed once everything is back online. Affected components Clarity Plus (Degraded performance) Transcription (Degraded performance) File Notes (Degraded performance)
resolved Mar 10, 2026, 02:32 AM UTC

Status: Resolved The issue has been resolved and file notes, attachments, and other items are currently being processed successfully. Affected components Clarity Plus (Operational) Transcription (Operational) File Notes (Operational)

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Minor February 11, 2026

Error uploading files

Detected by Pingoru: Feb 11, 2026, 06:13 AM UTC
Resolved: Feb 11, 2026, 06:13 AM UTC
Duration: —

Affected: FeaturesLive Recordings

Timeline · 2 updates

investigating Feb 11, 2026, 06:03 AM UTC

Status: Investigating We're investigating an issue where some files are not uploading. This is impacting the ability to upload attachments, and finalise live recordings. Live recordings will remain saved to your device, and you'll be able to finalise them once the issue is resolved. Affected components Live Recordings (Degraded performance) Features (Degraded performance)
resolved Feb 11, 2026, 06:13 AM UTC

Status: Resolved The issue is now resolved. This was a short intermitted outage from our storage provider. All live recordings will automatically finish uploading. Affected components Live Recordings (Operational) Features (Operational)

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Minor February 2, 2026

Delayed background processing

Detected by Pingoru: Feb 02, 2026, 08:43 AM UTC
Resolved: Feb 02, 2026, 08:43 AM UTC
Duration: —

Affected: FeaturesTranscriptionClarity PlusFile Notes

Timeline · 3 updates

identified Feb 02, 2026, 07:52 AM UTC

Status: Identified We are aware of some items taking longer to process than usual. We have identified the problem and working on a fix. Affected components File Notes (Degraded performance) Features (Degraded performance) Clarity Plus (Degraded performance) Transcription (Degraded performance)
monitoring Feb 02, 2026, 08:09 AM UTC

Status: Monitoring The problem has been fixed and pending items (such as meetings, attachments, and clarity plus) will finish processing over the next few minutes. Affected components File Notes (Operational) Features (Operational) Clarity Plus (Operational) Transcription (Operational)
resolved Feb 02, 2026, 08:43 AM UTC

Status: Resolved All pending items have now finished processing. Affected components File Notes (Operational) Features (Operational) Clarity Plus (Operational) Transcription (Operational)

Read the full incident report →

Minor January 29, 2026

Intermitted errors throughout the platform

Detected by Pingoru: Jan 29, 2026, 09:11 AM UTC
Resolved: Jan 29, 2026, 09:11 AM UTC
Duration: —

Affected: FeaturesAuthenticationLive RecordingsMobile AppAPITranscriptionClarity PlusAI ToolsFile NotesDocuments

Timeline · 3 updates

investigating Jan 29, 2026, 08:33 AM UTC

Status: Investigating We're currently investigating an issue causing errors across the application. Actions may be taking longer than usual, or not work at all. Affected components Live Recordings (Partial outage) Features (Partial outage) Mobile App (Partial outage) Authentication (Partial outage) Transcription (Degraded performance) File Notes (Degraded performance) Clarity Plus (Degraded performance) API (Degraded performance) Documents (Degraded performance) AI Tools (Degraded performance)
monitoring Jan 29, 2026, 08:41 AM UTC

Status: Monitoring We have released a fix which has stopped the errors. We will continue to monitor the situation. Affected components API (Operational) File Notes (Operational) AI Tools (Operational) Features (Operational) Clarity Plus (Operational) Authentication (Operational) Transcription (Operational) Documents (Operational) Live Recordings (Operational) Mobile App (Operational)
resolved Jan 29, 2026, 09:11 AM UTC

Status: Resolved The problem has now been resolved. Affected components Authentication (Operational) Documents (Operational) File Notes (Operational) Live Recordings (Operational) Features (Operational) Mobile App (Operational) Clarity Plus (Operational) Transcription (Operational) API (Operational) AI Tools (Operational)