Claras experienced a minor incident on February 2, 2026 affecting Features and Transcription and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 02, 2026, 07:52 AM UTC
Status: Identified We are aware of some items taking longer to process than usual. We have identified the problem and working on a fix. Affected components File Notes (Degraded performance) Features (Degraded performance) Clarity Plus (Degraded performance) Transcription (Degraded performance)
- monitoring Feb 02, 2026, 08:09 AM UTC
Status: Monitoring The problem has been fixed and pending items (such as meetings, attachments, and clarity plus) will finish processing over the next few minutes. Affected components File Notes (Operational) Features (Operational) Clarity Plus (Operational) Transcription (Operational)
- resolved Feb 02, 2026, 08:43 AM UTC
Status: Resolved All pending items have now finished processing. Affected components File Notes (Operational) Features (Operational) Clarity Plus (Operational) Transcription (Operational)