Claras experienced a minor incident on January 29, 2026 affecting Features and Authentication and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 08:33 AM UTC
Status: Investigating We're currently investigating an issue causing errors across the application. Actions may be taking longer than usual, or not work at all. Affected components Live Recordings (Partial outage) Features (Partial outage) Mobile App (Partial outage) Authentication (Partial outage) Transcription (Degraded performance) File Notes (Degraded performance) Clarity Plus (Degraded performance) API (Degraded performance) Documents (Degraded performance) AI Tools (Degraded performance)
- monitoring Jan 29, 2026, 08:41 AM UTC
Status: Monitoring We have released a fix which has stopped the errors. We will continue to monitor the situation. Affected components API (Operational) File Notes (Operational) AI Tools (Operational) Features (Operational) Clarity Plus (Operational) Authentication (Operational) Transcription (Operational) Documents (Operational) Live Recordings (Operational) Mobile App (Operational)
- resolved Jan 29, 2026, 09:11 AM UTC
Status: Resolved The problem has now been resolved. Affected components Authentication (Operational) Documents (Operational) File Notes (Operational) Live Recordings (Operational) Features (Operational) Mobile App (Operational) Clarity Plus (Operational) Transcription (Operational) API (Operational) AI Tools (Operational)