Affected components
Update timeline
- investigating Mar 10, 2026, 02:08 AM UTC
Status: Investigating One of our service providers is currently experiencing issues. This is impacting background processing such as file notes and attachments. We'll continue to provide updates as they work to resolve the issue. Affected components Transcription (Degraded performance) File Notes (Degraded performance) Clarity Plus (Degraded performance)
- identified Mar 10, 2026, 02:28 AM UTC
Status: Identified We are continuing to monitor the situation. The service provider is currently implementing their fix. File notes and attachments will automatically be processed once everything is back online. Affected components Clarity Plus (Degraded performance) Transcription (Degraded performance) File Notes (Degraded performance)
- resolved Mar 10, 2026, 02:32 AM UTC
Status: Resolved The issue has been resolved and file notes, attachments, and other items are currently being processed successfully. Affected components Clarity Plus (Operational) Transcription (Operational) File Notes (Operational)
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