Claras incident

Outage with Downstream AI Provider

Minor Resolved View vendor source →

Claras experienced a minor incident on April 24, 2026 affecting Transcription and Clarity Plus and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 04:01 AM UTC
Resolved
Apr 24, 2026, 04:01 AM UTC
Duration
—
Detected by Pingoru
Apr 24, 2026, 04:01 AM UTC

Affected components

TranscriptionClarity PlusAI ToolsFile NotesDocuments

Update timeline

  1. investigating Apr 24, 2026, 03:03 AM UTC

    Status: Investigating We are experiencing issues with our AI provider. File note and Document generation are affected. Affected components Transcription (Degraded performance) Documents (Degraded performance) File Notes (Degraded performance) AI Tools (Degraded performance) Clarity Plus (Degraded performance)

  2. resolved Apr 24, 2026, 04:01 AM UTC

    Status: Resolved This incident has been resolved. Affected components Transcription (Operational) Documents (Operational) File Notes (Operational) AI Tools (Operational) Clarity Plus (Operational)