Resolved after 1 hour 53 minutes, affecting DNS and SWG, on August 21, 2026.
The network issue affecting Cisco Umbrella policy update processing in Johannesburg, South Africa has been resolved. New and updated policy changes are now applying as expected. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Affected components
Update timeline
- investigating Aug 21, 2026, 05:07 PM UTC
We are investigating a network issue causing delays when creating or updating policies in Cisco Umbrella in Johannesburg, South Africa. Customers may experience longer than expected propagation times for recent policy changes. Our engineering teams are working to restore normal policy update processing. We will provide another update as soon as more information is available.
- investigating Aug 21, 2026, 05:12 PM UTC
We are continuing to investigate the issue. Existing policies remain active. However, new or updated policy changes may take longer than expected to apply.
- identified Aug 21, 2026, 06:27 PM UTC
We have identified the issue and are applying mitigation. Existing policies remain active while recent policy changes may still be delayed.
- identified Aug 21, 2026, 06:59 PM UTC
Mitigation is underway, and we are seeing improvement. We will continue monitoring progress and provide another update as needed.
- resolved Aug 21, 2026, 07:00 PM UTC
The network issue affecting Cisco Umbrella policy update processing in Johannesburg, South Africa has been resolved. New and updated policy changes are now applying as expected. We’re Here to Help If you have any questions or need assistance, please contact our support team.
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