Cisco Umbrella incident
[Cisco Umbrella/Secure Connect] – Intermittent Service Disruption in Europe (Germany)
Resolved after 1 hour 49 minutes, affecting Cloud Delivered Firewall and SWG and 1 more, on August 15, 2026.
Traffic has been successfully redirected away from the affected data center, and all services have been stabilized as of 05:01 UTC. Customers should now experience normal service performance. If your connection has not restored automatically, we kindly ask that you reconnect manually using Cisco Secure Client to be routed to a healthy location. We sincerely appreciate your patience and understanding.
Affected components
Update timeline
- investigating Aug 15, 2026, 03:23 AM UTC
We are currently investigating a potential network connectivity issue affecting customers connecting to the Europe (Germany) data center. Customers may have experienced intermittent service disruption, including brief connection interruptions or degraded traffic performance. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. Thank you for your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- investigating Aug 15, 2026, 03:50 AM UTC
We are continuing to investigate a network connectivity issue affecting customers connecting to the Europe (Germany) data center. The specific impact for Secure Web Gateway (SWG) is delayed logging, but traffic is not impacted. Thank you for your patience and understanding.
- investigating Aug 15, 2026, 03:59 AM UTC
As part of our mitigation efforts, we are redirecting traffic from the affected data center to restore normal service for impacted customers. During this activity, customers may experience a brief interruption to their session. If your connection does not restore automatically, we kindly ask that you reconnect manually using Cisco Secure Client to be routed to a healthy location. We sincerely appreciate your patience and understanding.
- resolved Aug 15, 2026, 05:12 AM UTC
Traffic has been successfully redirected away from the affected data center, and all services have been stabilized as of 05:01 UTC. Customers should now experience normal service performance. If your connection has not restored automatically, we kindly ask that you reconnect manually using Cisco Secure Client to be routed to a healthy location. We sincerely appreciate your patience and understanding.
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