Cisco Secure Connect - Connectivity issues in India - Mumbai and Chennai

Update timeline

1. investigating Jul 31, 2026, 06:08 PM UTC

   We are investigating a third-party cloud provider network issue affecting Cisco Secure Connect services in the India region. Customers connecting through the Mumbai and Chennai locations may experience connectivity issues or service degradation for some Secure Connect services, including private access functionality. To mitigate impact, traffic is being rerouted to alternate locations where available, and affected services in Mumbai and Chennai have been taken out of rotation. Customers reconnecting should use the Any Location connect feature so traffic can be routed to an available location. Connections that continue to use the impacted Chennai or Mumbai locations may continue to fail. Our engineering teams are actively investigating and working with the provider to restore normal service. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

2. identified Jul 31, 2026, 07:12 PM UTC

   The underlying Direct Connect issue in the AP South region has been resolved. Cisco engineering teams are validating service stability and preparing to return the affected Mumbai and Chennai services to normal operation. Until this validation is complete, customers reconnecting should continue to use the Any Location connect feature so traffic can be routed to an available location. Updates and additional details will be provided as new information becomes available.

3. resolved Jul 31, 2026, 07:51 PM UTC

   This issue has been resolved. Cisco Secure Connect Remote Access Client connectivity through the Mumbai and Chennai locations has been restored, and the affected services have returned to normal operation. Thank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.