Cisco Umbrella incident
[Cisco Umbrella/Secure Connect] – Network Infrastructure Issue - Global
Resolved after 1 hour 26 minutes, affecting API and CASB - App Control and 1 more, on July 24, 2026.
The network infrastructure issue affecting Cisco Umbrella and Cisco Secure Connect services globally has been resolved as of 13:03 UTC. All services are now healthy and operating normally. Customers should experience full connectivity and access across all regions. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Other major vendors with incidents that started within 30 minutes of this one
Amazon Web Services Outage Multiple services — Oregon: [RESOLVED] Connectivity IssuesAffected components
Update timeline
- investigating Jul 24, 2026, 11:39 AM UTC
We are currently investigating a critical issue affecting network infrastructure services globally. Customers may experience connectivity or access issues during this period. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We are coordinating across all relevant teams to ensure a swift resolution. Updates and additional details will be provided as new information becomes available. Thank you for your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- investigating Jul 24, 2026, 12:19 PM UTC
We continue to investigate the global network infrastructure issue. Our infrastructure provider is working on stabilizing their systems, and we are monitoring the situation closely. We are seeing intermittent recovery attempts, and service may be unstable during this time. Our teams remain engaged with our infrastructure provider and are working toward full service restoration. We will provide another update if there is significant progress. Thank you for your continued patience.
- investigating Jul 24, 2026, 01:05 PM UTC
The network infrastructure issue affecting Cisco Umbrella and Cisco Secure Connect services globally has been resolved as of 13:03 UTC. All services are now healthy and operating normally. Customers should experience full connectivity and access across all regions. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- resolved Jul 24, 2026, 01:06 PM UTC
This incident has been resolved.
Your product runs on more than Cisco Umbrella
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services