[Cisco Umbrella] - Intermittent Service Degradation - Global

Update timeline

1. identified Jul 15, 2026, 03:32 PM UTC

   Customers may experience issues with policy processing for ZTA traffic, ZTNA enrollment, policy updates, and configuration changes, which could result in issues accessing Private Resources. New policy creation, new user connections, and management operations may also be affected. Existing configurations remain in place, and ongoing traffic processing is not expected to be impacted unless it requires the affected policy processing.

2. identified Jul 15, 2026, 03:46 PM UTC

   In addition to the previously communicated impact, customers using SCIM provisioning from Microsoft Entra ID (Azure AD), Okta, or Duo may experience failures synchronizing users and groups to Umbrella. As a result, new users, group membership changes, and identity updates will not be reflected until synchronization is restored. Existing policies and traffic enforcement for previously synchronized identities are not expected to be affected.

3. monitoring Jul 15, 2026, 05:54 PM UTC

   Mitigation actions have been completed, and the affected Umbrella services are recovering. Policy processing, policy updates, configuration changes, SCIM provisioning, DLP policy propagation, and DLP reporting event processing are returning to normal operation. We are continuing to monitor service stability to ensure a full recovery.

4. resolved Jul 15, 2026, 06:09 PM UTC

   Mitigation actions have been completed, and Umbrella services are operating normally. We're Here to Help If you have any questions or need assistance, please contact our support team.